Assured Automotive

Reviews

• OM

  Osman A Mohamud

  Oct 11, 2025
  1.0
  Absolutely terrible experience with Assured Ajax. My car was transferred from Assured Leaside, and the work done here was unacceptable and dishonest. The car still pulls to the right, the fender and door are misaligned, and the engine light appeared while in their care — it was never on before. They even tried to have me sign for the car before inspection. When I asked for inspection records or photos showing my car’s condition when they received it, they provided nothing I was told aftermarket parts with warranty would be used, but later discovered they installed used parts without my consent. No transparency, no documentation, and zero accountability. This shop has shown a complete lack of professionalism and integrity. I would never trust them with any vehicle again. Advice to anyone dealing with this shop: record everything — take photos and videos of your car before handing it over, especially the parts they claim they’ll replace. Make sure you have proof, because based on my experience, I strongly believe they put old or returned parts back. I also filed a complaint with their head office, but after 10 days with no response, I have no trust left. I will now be reporting this case to the Ontario Consumer and Insurance authorities for further investigation.
• SL

  Susan Laurie

  Sep 27, 2025
  4.0
  Assured Auto repaired a crushed rear bumper for me. Sam provided a detailed estimate and revised as requested. The job was done quickly and with excellent results. Car was detailed thoroughly outside and within. Communication was prompt. Thanks Assured!
• VK

  Vaughn Kelly

  Sep 5, 2025
  5.0
  I was totally impressed by their level of professionalism and the extent they went to ensure my satisfaction. My interaction with the staff was truly pleasing.
• FS

  FAZAL SINGH

  Sep 4, 2025
  5.0
  Excellent work, and great customer service
• CC

  Clutch2Shift

  Jul 15, 2020
  1.0
  Reading some of the other reviews I see I'm not the only one with these same issues read this as warning! Had my vehicle towed here through Insurance.. It took them 2 months for me to get it back when I received the vehicle it still was damaged.. even pointed some issues out to them and they gave me touch up paint that didn't even match my vehicle.. Brought it back multiple times for driving issues and avoided fixing the damage it still had and try to sell me tires from the shop adjacent to them what wasn't the case for the issue even after they test drove it their work is poor.

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