Gerber Collision & Glass

Reviews

• ED

  Erin Dunagan

  2 days ago
  1.0
  WORST SERVICE. Don’t be fooled by old reviews. My insurance wanted me to take my car here after I was hit. I’ve worked with another Gerber location and had a positive experience. Unfortunately that was not my experience here. Before reading on, let me summarize. They kept my car a total of 28 days. They submitted a half-baked estimate to my insurance expecting it to be totaled . When it wasn’t, they sat on it another week and a half before sending my insurance the complete estimate. They used the ENTIRETY of my rental car allotment doing almost nothing. I never spoke to my assigned advisor, Jacey M., who dodged me multiple times and lied about contacting me. I took my car there on December 12. They must have miss-clicked somewhere because I get a text from insurance several days later that I missed my appointment. After making sure everyone knew where my car was again, I proceeded to hear nothing from them. On December 23, I called Gerber and Casey, being the ONLY helpful person at this location, pushed their information through to my insurance. My insurance proceeded to approve payment and repairs same day. However, when nothing had been done and I had not been updated for several more days (my car had been with this location for 2 weeks at this point), I contact this location who tell me that it may not be repairable. So I naturally inform my insurance advisor. Maybe with two weeks left on my rental, we can get a move on and I can find a replacement vehicle. However, my insurance advisor tells me that they approved repairs on December 23rd. He calls them and then informs me that that Gerber sent him a half-completed estimate, believing my car (a 2024 model) would be totaled. Obviously, my car had plenty of value and he informed them he needed a completed estimate, without the statements of “possible” damages by Monday. Insurance does not receive that. I call the following Wednesday to go up there and finish taking things out of my car when Casey (note: not my advisor) shows me the extent of the damage and that it would be clearly totaled. I get a call the next day from my insurance with that information and that it was totaled. However, worst of all of this was the pure lack of service. I was NEVER reached out to by the shop. Their system says I got a text, but don’t be fooled- it was never sent. Jacey M., my advisor, dodged my phone calls multiple times. I never spoke to her, even when I called specifically to speak to her. It was always “I left a message, she’ll call you back today” only to never happen. I finally went up there, and when I walked in, the doorbell rings, and three people are behind the counter talking about how awful some other customer supposedly was. I clear my throat, I make noise, I speak- for over 5 minutes, they are behind the counter talking. One of them even noticed me- he saw me and turned back to the two ladies. Finally, after another minute of their complaining, he says “ladies, you have a customer”. When they finally acknowledge me and I tell them that I was there to see Casey and my car, the lady says “oh. yeah. I know a little about this situation.” Then turns and leaves to get Casey. Im clearly angry- for a slew of reasons. The biggest? They could have looked below the carpet in the trunk within the first week of it being there and see a clear, unrepairable kink in the frame that, by itself, nearly required it be totaled. My supposed advisor, Jacey, was unreachable and lied in her note about texting me. And they wasted every last minute of my rental car allotment- when I could have been finding a replacement vehicle- by allowing me and my insurance to believe it would not be totaled for over three weeks with their lazy work and cutting corners. Props to Casey though. He was kind, transparent, and explained everything he could. Even though he wasn’t my advisor, he did what he could to help and explain. Give this man a raise.
• AL

  Alex Loessberg

  Oct 11, 2025
  3.0
  I had a great experience at Gerber and referred my wife and it has been a completely different experience this time. Constant delay delays and no updates or communication.
• MM

  Mills

  Sep 12, 2025
  2.0
  Did an okay job with my collision repair. Unfortunately, when they repaired the liftgate they didn’t install the old brake light and windshield wiper fluid tubing correctly and we’ve had issues that cost $200 to repair that should’ve been caught by them.
• JJ

  Jack

  Aug 18, 2025
  1.0
  Don’t be fooled by positive reviews. Our vehicle has been there for over 3 weeks now and they haven’t even touched it!!! Everything has been good to go on the insurance side but these people decided they don’t want to do their job. We are running out of rental car days with our insurance but they don’t care. This is the only vehicle we have and soon to be with no rental car because they can’t lift a finger.
• CS

  Chyanne Self

  Oct 25, 2016
  5.0
  Service was great! I received text updates everyday, the work was great, and it was done faster than expected. Very friendly staff, Jessica and Jessica were awesome! Would definitely recommend to anyone who has been a wreck!

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