Enterprise Rent-A-Car

Reviews

• KM

  Kimberly Moore

  2 days ago
  5.0
  Jac, Arielle, and Imunique took excellent care of me. I had a family emergency, I was very tearful/stressed when I arrived to rent. The team got me help quickly and were so incredibly compassionate to my situation, truly going above and beyond their job duties. The patience and understanding they showed is so rare these days. My rental process was very friendly, fast, affordable, and I got a great car for my journey. The team I mentioned above took care of me every step of the way and made sure I could contact them directly with any questions. Best customer service I've had in a long time; I'll be coming to this location for any future rental needs. I don't typically leave long reviews like this but the kindness I was shown deserves recognition. I can't thank this team enough for making a very difficult trip much, much easier.
• FF

  Francesca

  2 days ago
  5.0
  If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
• SL

  S Leone

  Feb 23, 2026
  1.0
  Don’t even try to call them. They never answer the phones. I filed an insurance claim on a hit and run accident I didn’t ask for, was assigned to this location by my insurance and was lied to by the staff at this location. After reserving, the next day I get a call from a woman there telling me they cannot meet the date and time I selected and tried to pawn me off on other locations that couldn’t help me. I tried to call them back and was hung up on and no one ever answered me or called me back. Very unprofessional.
• JM

  Jesse Mauricio

  Feb 18, 2026
  1.0
  This location has been the worst experience I have ever had with rental vehicles. I was recently rear ended and had to drop my car off at the collision center to get repaired. The other drivers insurance paid for the repairs and also rental, of which came from this Enterprise location. I had to change my rental reservation time the day before the drop off appointment due to scheduling conflict. It took over an hour and multiple calls just to get ahold of someone and when I did they were so scatterbrained that I was left wondering if my request was even fulfilled. Fast forward to the next morning I waited an HOUR after the scheduled pickup time before I was picked up by someone from Enterprise. 10/10 would not recommend using this location if you could help it.
• IP

  IME PETER

  Feb 7, 2026
  5.0
  Great experience. Fantastic job to the staff at East Memorial Road. You guys rock. I appreciate the services that I received. The staff are so helpful, supportive, kind, polite, friendly and respectful. Well done team. Keep up the good work.

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