Bob Moore Cadillac of Edmond

Reviews

• PS

  Peggy Colleen Smith

  1 day ago
  5.0
  This dealership employees go to extra efforts to sell you a car. The fine & patient salesperson I worked with Jonathan Wilson. He spent all the time I needed to explain the new technology. He is candid and comfortable, without a pushy moment. All of the staff I worked with from sales manager, Adran, to financial manager, John, have been exceptionally professional.
• JW

  jacob wilson

  Feb 21, 2026
  5.0
  I usually don’t do things like this, but this situation is getting insane. I bought a 2019 used Nissan truck from this dealership and purchased a warranty with it just to be safe in case there were any damages or issues with the truck. As soon as I pulled onto the highway after leaving the lot, I noticed the truck was shaking. I called the dealership, and they told me it was a tire balance issue. They said they fixed it, but when I drove it on the highway again, the shaking was still there. A few days later, the power steering went out, so I decided to take the truck to a Nissan dealership under warranty to find out what was really wrong. After inspecting it, they found multiple issues, including a leaking timing cover and a torn boot that was causing the shaking. so the warranty only covered the power steering issue and it did not cover the other issues because they said it was prior damage. I asked the mechanic if this problem would have been easy to spot, and he told me that if a tire balance had actually been done like the dealership claimed, they would have found the issue. At this point, I have been calling the dealership for the past two and a half months and keep getting no response. Every time I do reach someone, I’m told they’re “working on it,” or I can’t get ahold of anyone for weeks at a time. It’s getting to the point where I don’t know what to do hopefully. Update they got in contact with me and we worked it all out they explained everything in great detail and gave me all the information I needed.
• LJ

  LeAnn Jolliff

  Feb 18, 2026
  1.0
  Luxury vehicles should come with luxury service. Unfortunately, that has not been our experience here. -- I feel compelled to share this experience to help others make an informed decision. We purchased a new Cadillac Escalade in May 2025 and began servicing it at Bob Moore Cadillac of Edmond in September 2025 at 7,500 miles. From the very first interaction, communication has been a consistent problem. When I initially called to schedule a routine oil change and seat motor repair, I was sent to voicemail at 9am and did not receive a return call. When I called back later that afternoon, I was told — abruptly — that I would have to “wait for a call back.” I eventually did receive one the following afternoon, but by then I had already scheduled elsewhere. The GM did reach out to my husband and acknowledged there were service department issues and suggested using the app moving forward. We appreciated the call and hoped things would improve. In November 2025, I scheduled my second service through the app. While the visit itself was fine, a 1.5-hour oil change took approximately 3.5 hours. The most concerning experience occurred today, in February 2026. I attempted to schedule via the app but was required to call. I explained I was experiencing a persistent musty smell and was told they would look it over during my appointment. The service representative I spoke with even discussed possible causes (AC system, sunroof drains, etc.) and agreed the intermittent smell sounded unusual. When I arrived for my appointment, the advisor checking me in had no knowledge of the smell concern. When I explained it, I was immediately told I needed a cabin filter replacement and AC service totaling $265+ tax — without any diagnostic review first. When I asked if they could determine whether that was actually the issue (the vehicle has only 22,000 miles and is under warranty), I was told they could diagnose it if I left the vehicle for three days. This was extremely confusing and frustrating, particularly after being told on the phone the issue would be reviewed during my appointment. Instead, I was presented with a $265 recommendation before any diagnostic review had been performed. The approach felt dismissive and transactional rather than investigative or customer-focused. For comparison, I contacted a nearby Chevrolet dealer the same day while waiting for my oil change. They immediately offered to evaluate the vehicle within a day and stated that if the issue fell under GM warranty, it would be addressed accordingly. No hesitation. No preemptive charges. Just a willingness to assess the concern. To be fair, the advisor ultimately comped the oil change because he could see how frustrated I was. However, I was again presented with the same $265 service recommendation or a three-day diagnostic hold. The larger issue here is communication and consistency: --Difficulty reaching someone by phone --Being told to wait for callbacks --Being told to use the app --Being told something will be reviewed — and then arriving to find no one aware of the issue --Feeling dismissed when trying to explain a concern We previously owned two Mercedes vehicles (purchased used and not from the local dealer), and the service experience was consistently professional — clear communication, loaner vehicles, thorough explanations, and respectful treatment. At no point did I feel heard during this visit. I hope this feedback is taken constructively. Customers investing in a premium vehicle deserve a service department that listens, communicates clearly, and follows through. I sincerely hope this dealership can align its service experience with the level of vehicle it represents.
• JB

  Jennifer Bhatt

  Feb 9, 2026
  4.0
  I was declined because the credit score that I was listed on all my credit bureaus even with updating it wasn’t accurate. So I was told I needed a cosigner. With husband cosigning and my current car (I was upside down) The payments were way too much over 900. So I asked what would it be if we just took my car off and me off the loan? It took hours for them to try it. They were trying to find other vehicles to fit my budget, which I’m not mad at, but it was a waste of time, I feel like it just took them way too long to just use my husband . Finally, the sales manager said that’s a good idea. By then we had already been there for 4-5 hours so I asked what the payments would be and no one would tell me until we got back to financing. I asked a lot of times, now I mentioned I wanted it to be as close as 600 as possible I realize this day and age is virtually impossible, especially for a Cadillac. They said I think you’ll be happy with the payments we get back there And it’s Well over the $700! I was adamant that I wanted to be as close to 600 as possible so we ended up taking off some of the warranty. The not wanting to tell me the payments kinda PMO little bit because I knew it wasn’t going to be a close number. I mean they had came and got our insurance card and all this stuff and I’m like if it’s not a payment I want then it’s pointless to take my insurance card. Overall, I’m happy with the vehicle so far but we were there from 12 to close! I do appreciate the sales guy trying to find something to work with my budget. I just don’t appreciate the secrecy towards the end. Also, this was our second vehicle that we bought from them. We bought a Camaro years ago from Bob Moore on Northwest Expressway and didn’t have this problem.
• LJ

  lawrence johnson

  Feb 4, 2026
  5.0
  ⭐ ⭐ ⭐ ⭐ ⭐ Exceptional Experience – Honest, Transparent, and Above & Beyond I purchased a 2022 BMW X6 M Competition from Bob Moore Cadillac in Oklahoma City, Oklahoma, and this was hands down the best car-buying experience I’ve ever had. From the very beginning, the level of customer service was outstanding. Hayden, my salesperson, went above and beyond to make sure everything was smooth and stress-free. I was picked up from the airport, taken to a hotel the night before, and then picked up from the hotel and brought to the dealership the next day. That alone speaks volumes about how they treat their customers. The entire team was incredible. Marcus, the Sales Manager, made sure the deal was fair and transparent, and Jared, the Finance Manager, took the time to clearly explain every number and option. There was absolutely no bait and switch—they actually reduced the price by $3,000. They also provided an excellent extended warranty and full protection package, which included (but was not limited to) windshield crack coverage, door dings, scratches, and replacement of a lost key. Everything was explained clearly, and I never felt pressured at any point. To top it all off, they shipped my vehicle to New York for a very fair fee, making an out-of-state purchase incredibly easy. I went into this process skeptical because of past experiences with dealerships, but Bob Moore Cadillac completely changed my perspective. They are honest, professional, transparent, and genuinely care about customer satisfaction. They will not sell you a vehicle unless you are truly happy. I highly recommend Bob Moore Cadillac to anyone looking for an exceptional, trustworthy car-buying experience.

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