Fowler Volkswagen of Norman

Reviews

• KH

  Kaylen Harrell

  Jan 1, 2026
  5.0
  We had been to every car dealership in Norman, looked at so many cars and ish at Volkswagen was the most professional & nicest guy! After we decided on a vehicle the process was so smooth & only took about an hour. Everyone there was amazing & we would recommend buying from them a million times over. Thank you ish!!
• AP

  ashlyn perryman

  Dec 15, 2025
  1.0
  If there was a 0 star rating they’d be receiving it. I have had nothing but issues with this dealership since the day I bought my vehicle in 2022. More specifically with the service department. They failed to top my fluids off and when we had freezing temps I had almost no antifreeze in my car so it wouldn’t start. When I called regarding this I received no call back. They quoted me thousands of dollars to fix something, and when my husband questioned why it wouldn’t be covered under warranty, instead of just checking the warranty first they made me bring it back in and stated they “probably couldn’t get it covered but would try”, and what do you know, it was covered. They just didn’t want to do warranty work. Since the day I bought my car I have told the service department my steering wheel shakes when braking at highway speeds, they told me they couldn’t find anything wrong. I stupidly trusted them. Now that I’ve had all these issues with the place, I decided to get a second opinion and was told my rotors and pads were warped and needed replacement. I have called 3 times and came in person to speak with the service manager and he will not call me back. This was a known issue to them that they have claimed they couldn’t find anything wrong, and I can only assume they again just didn’t want to do warranty work. Would NOT recommend buying a car from here, or if you do have it serviced elsewhere.
• RR

  R R

  Dec 4, 2025
  5.0
  I was in for my 30,000 mile checkup and very satisfied with the outcome and would recommend this place over the others don’t wast your time or money some where believe me I have been to the worst Fowler is the best
• AG

  Alexandria Goodrich

  Nov 22, 2025
  1.0
  Terrible experience with the service department. My check engine light came on about 2 days prior to bringing it to the dealership. I had it read at Autozone and stated EVAP malfunction and I was leaking oil. I have a 2021 Tiguan and figured I would take it to the dealership to have it looked at. I was told it would be $175 for the diagnostic fee. About 2 hours later I received a text about needing a new oil pan/PVC for $1800 I was hesitant with going forward because something didn’t feel right but, I said sure let’s fix it now. A hour before picking it up I was told that when the technician was test driving the car the fuel pump was showing an error code/check engine light coming back on. Mind you I had no problems with my fuel pump prior to taking it in and coincidently had malfunctioning issues while VW was in possession of it. They suggested I replace the fuel pump. I asked is it the actual pump or a fuse or circuit causing the fuel gage to read incorrectly. I was told it’s impossible to know. I left the dealership and took my car to autozone to see why the check engine light was still on and an error code for circuit a for the fuel pump. The technician at VW was suggesting to replace the whole fuel pump for an additional $400. I left the dealership today with more problems than when I entered. I will not be returning. I am a 33 year old woman so take that information as you will.
• AP

  Alexandra Pratt

  Nov 20, 2025
  1.0
  I was quoted $700 for new break pads and rotors that were “metal on metal” for all 4 tires. Luckily, my husband is handy and was able to purchase all the parts to do everything himself. Once we took a look, the only things that needed replaced were the rear break pads that cost us less than $100. They tried to take advantage of the situation and of me and it is absolutely unacceptable. Will not be returning.

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