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Fowler Volkswagen of Norman is your premiere Volkswagen dealer in the greater OKC, OK area. Our goal is to provide you with outstanding customer service and quality new VW and pre-owned vehicles of all makes. We are about 20 minutes south of Oklahoma City, and are only a short drive away from Edmond and Moore, OK. Besides offering one of the largest and most diverse selections of new Volkswagen vehicles, we also have an impressive array of pre-owned Volkswagen vehicles and used cars, trucks, vans, SUVs and other models too.
Location
Fowler Volkswagen of Norman
617 North Interstate Drive, Norman, OK
73069, United States
Hours
Reviews
4.3
976 reviews
5 stars
743
4 stars
62
3 stars
26
2 stars
36
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the sales staff, particularly highlighting individuals like Ish and Dakota for their exceptional service.
Service Department Issues
Numerous reviews indicated dissatisfaction with the service department, citing long wait times, poor communication, and unresolved vehicle issues.
Sales Experience
While many customers reported positive experiences during the vehicle purchasing process, some expressed frustration with management's follow-through and dishonesty regarding promises made.
Mixed Reviews on Vehicle Quality
Several customers reported issues with their vehicles shortly after purchase, leading to dissatisfaction with the dealership's handling of these problems.
Positive Overall Impressions
Despite some negative feedback, many customers expressed a willingness to return for future purchases, citing overall positive experiences with the dealership.
- AGAlexandria Goodrich2 days ago1.0Terrible experience with the service department. My check engine light came on about 2 days prior to bringing it to the dealership. I had it read at Autozone and stated EVAP malfunction and I was leaking oil. I have a 2021 Tiguan and figured I would take it to the dealership to have it looked at. I was told it would be $175 for the diagnostic fee. About 2 hours later I received a text about needing a new oil pan/PVC for $1800 I was hesitant with going forward because something didn’t feel right but, I said sure let’s fix it now. A hour before picking it up I was told that when the technician was test driving the car the fuel pump was showing an error code/check engine light coming back on. Mind you I had no problems with my fuel pump prior to taking it in and coincidently had malfunctioning issues while VW was in possession of it. They suggested I replace the fuel pump. I asked is it the actual pump or a fuse or circuit causing the fuel gage to read incorrectly. I was told it’s impossible to know. I left the dealership and took my car to autozone to see why the check engine light was still on and an error code for circuit a for the fuel pump. The technician at VW was suggesting to replace the whole fuel pump for an additional $400. I left the dealership today with more problems than when I entered. I will not be returning. I am a 33 year old woman so take that information as you will.
- APAlexandra Pratt4 days ago1.0I was quoted $700 for new break pads and rotors that were “metal on metal” for all 4 tires. Luckily, my husband is handy and was able to purchase all the parts to do everything himself. Once we took a look, the only things that needed replaced were the rear break pads that cost us less than $100. They tried to take advantage of the situation and of me and it is absolutely unacceptable. Will not be returning.
- SPSavannah PhillipsNov 15, 20255.0I had a great experience! I am usually very nervous when it comes to dealing with my car because I don’t know a lot information on the maintenance side of things. However, Keith was my service advisor and he was very kind and extremely helpful with me getting my oil change! I am definitely going to be coming back! :)
- SRSydney RenshawOct 28, 20255.0They’re always so helpful! Got my tire patched and levels topped off in no time. I always trust them with my vehicle. Kelvin was a big help and made sure I got my car back when I needed it most.
- PLPaul LemoinsOct 21, 20251.0Buyers beware… this company with go back on promises that they make when they sell you a vehicle. I bought a used vehicle from this dealer and it has some known problems that the dealer promised to have fixed. They fixed 1/3 of the problems with the other two problems being outsourced to the manufacturer of the vehicle. I was told by Caz and Ish that I would be refunded for the work completed if I submitted the receipt. I did this in late June and was told it would take two weeks to receive the refund which is around $430. I have still not received the refund and it is now late October… I have been contacting Ish and Caz with only excuses and finger pointing being made on why they can’t get me the refund. I will never buy from here again.
Frequently Asked Questions About Fowler Volkswagen of Norman
Where is Fowler Volkswagen of Norman located?
Fowler Volkswagen of Norman is located at 617 North Interstate Drive, Norman, OK 73069, USA.
What are the business hours of Fowler Volkswagen of Norman?
The dealership is open Monday through Saturday from 9:00 AM to 8:00 PM and closed on Sundays.
What types of vehicles does Fowler Volkswagen of Norman offer?
They offer a large selection of new Volkswagen vehicles as well as pre-owned Volkswagen cars, trucks, vans, SUVs, and other used vehicles of various makes.
What payment options are accepted at Fowler Volkswagen of Norman?
They accept American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
How can I contact Fowler Volkswagen of Norman?
You can reach them by phone at +1 405-217-1800 or visit their website at https://www.fowlervw.com/.
Is Fowler Volkswagen of Norman active on social media?
Yes, you can find them on Facebook at facebook.com/107304342633278, Instagram under @fowlervw, and Twitter under @fowlervw.
What nearby automotive dealers are close to Fowler Volkswagen of Norman?
Nearby automotive dealers include Fowler Honda, Fowler VW, Cars for Sale, Cars by Kai, Sell2Nelson, Nelson Mazda Norman, and Norman Hyundai, offering a variety of car brands and services.
Are there any automotive service and repair centers near Fowler Volkswagen of Norman?
Yes, nearby automotive service providers include Fowler VW, Nelson Mazda Norman, Mazda at Nelson Norman, and Service King Collision, offering repairs, parts, and maintenance.
What financial services are available near Fowler Volkswagen of Norman for car purchases or related needs?
Nearby financial institutions include First American Title Insurance Company, First National Bank & Trust Co., 1NB Financial Center, and Valliance Bank, which can assist with loans, insurance, and banking.
What should customers consider when visiting Fowler Volkswagen of Norman from nearby cities?
Fowler Volkswagen is about 20 minutes south of Oklahoma City and a short drive from Edmond and Moore, OK, making it conveniently accessible for customers from these areas seeking a wide selection of Volkswagen and used vehicles.