Customer Service
Mixed reviews on customer service, with some praising staff for being friendly and helpful, while others reported rude and dismissive behavior from certain employees.
Reservation Issues
Numerous complaints about reservations not being honored, including last-minute cancellations and unavailability of reserved vehicles.
Vehicle Quality
Generally positive feedback on the quality and cleanliness of vehicles, with some customers expressing satisfaction with the cars provided.
Management Response
Some customers highlighted positive experiences with management, particularly Kevin, who was noted for his professionalism and problem-solving skills.
Inconvenience and Delays
Several customers reported significant delays and inconveniences during the rental process, including long wait times and poor communication.