Merit Chevrolet GMC of Duncan

4.3
407 reviews

About

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At Merit Chevrolet GMC Duncan, we’re proud to serve drivers across Southwest Oklahoma with a commitment to honesty, quality, and unbeatable value. Whether you’re shopping for a rugged new Silverado, a dependable GMC SUV, or a quality pre-owned vehicle, our friendly team is here to help you find the perfect fit. We offer a full range of services including new and used vehicle sales, certified service and repairs, genuine GM parts, and flexible financing options tailored to your needs. Visit us in Duncan or explore our inventory online at MeritChevroletGMCDuncan.com — where your satisfaction drives everything we do.

Location

Merit Chevrolet GMC of Duncan
7755 U.S. 81, Duncan, OK
73533, United States

Hours

Reviews

4.3
407 reviews
5 stars
293
4 stars
40
3 stars
17
2 stars
10
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Rosa, Nichole, and Wiley for their exceptional service.

Service Quality

Mixed feedback on service quality; while some customers reported excellent repairs and quick service, others experienced issues with incomplete work and poor communication.

Sales Experience

Overall positive experiences in the sales department, with several customers noting efficient processes and helpful salespeople, although some reported aggressive sales tactics.

Communication Issues

Several reviews mentioned a lack of communication regarding service updates and vehicle repairs, leading to frustration among customers.

Follow-Up Service

Customers expressed dissatisfaction with follow-up service, particularly regarding warranty work and unresolved issues after repairs.
  • JT
    Justin Tugmon
    3 days ago
    1.0
    Service advisor our rude hateful people. Very slow service
  • DR
    Donna Rice
    Nov 13, 2025
    5.0
    Friendly and great service. Was very helpful with questions I had.
  • TA
    Tracey Airoso
    Oct 23, 2025
    5.0
    Great service
  • MJ
    Michael Jones
    Sep 10, 2025
    5.0
    Two days before I had to drive to California for work my check engine light came on. I went to Merrit and spoke with Candice. She was very attentive, informative, helpful and professional. Even with a 2 week back log she was able to get my issue resolved with the help of the team and got me on the road in the time I needed. Thank you for all of your help and will definitely use their services in the future. Amazing Job.
  • KT
    Korbin Terrio
    Aug 29, 2025
    3.0
    My wife took her car to get her oil change this past week and when she got it back there was oil all over the engine bay. She said everyone was really nice but we are upset with the fact that oil was spilt on her engine bay and they didn’t clean it.

Frequently Asked Questions About Merit Chevrolet GMC of Duncan

What brands of vehicles can I find at Merit Chevrolet GMC of Duncan?

Merit Chevrolet GMC of Duncan offers vehicles from Chevrolet and GMC brands.

What are the operating hours for Merit Chevrolet GMC of Duncan?

The dealership is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and closed on Sundays.