Tommy's Express® Car Wash

Reviews

• WS

  WSC Strategies

  Nov 16, 2025
  2.0
  I waited at the gate for the arm to open it did not. So 2 other cars went through the pay lane, the 2 employees inside just looked at me, so I backed up which was dangerous in its self and pulled up for help. JOEY said he was the manager and that his camera wasn't working, so I questioned why one of them did not come over and look at my tag and help. I did insert the word why the he'll. He was very rude and said I could just go elsewhere. So he opened the arm and I proceeded with my wash. I have 2 vehicles on the monthly plan almost 80. Per month. When I got home my wife got a notice that our accounts were canceled, wow what a terrible way to treat your customers!
• BH

  Bailey Huff

  Oct 8, 2025
  5.0
  These dudes took three industrial bags of trash off my hands for no charge and their vacuums are mega knight powerful. Will be getting the app and going often
• TF

  Tommy Fogg

  Oct 4, 2025
  1.0
  I went to Tommy’s Car Wash and thought I’d splurge on “the WORKS” — their own website says it’s the “best wash and best value.” It promises all kinds of magic: • Tommy Guard • Underbody Flush • Rainbow Coat • 3-Step Wheel Cleaning • Red Hot Cleanser (which sounds like it belongs in a spa) • Ceramic Body Wax • Tire Gloss Basically, they made it sound like my truck was going to come out looking like it belonged in a Fast & Furious movie. Instead, here’s what I got for $40: • Dead bugs still stuck to my hood like little hood ornaments. • Bird droppings still smiling back at me. • Front window and mirrors still cloudy. • Tires and rims definitely skipped that “3-Step Wheel Cleaning” part. • Underbody flush? Couldn’t tell. My undercarriage probably still looks like a gravel driveway. • Tire Gloss? More like Tire Ghost — I didn’t see it. • And the “vacuum experience”? Let’s just say the only thing they sucked at was… sucking. I tried three different vacuums, and they all had less pull than a broken Capri Sun straw. When I asked for a refund, I was told it was my fault because I “drove too fast.” Which is hilarious, because the wash literally requires you to put your vehicle in neutral and let the machine do the work. Unless I somehow turbo-boosted myself through the tunnel, I don’t think that excuse holds water. They did let me run it again, but it was like watching a bad sequel — just as disappointing the second time around. So yeah, $40 gone. I basically paid for a “Rinse & Repeat: Still Dirty Edition.” If this is “the WORKS,” I’d hate to see the “BASIC.”
• TT

  Tulsa Town

  Sep 23, 2025
  2.0
  The brushes on the driver's side don't spin. They haven't worked in weeks. The end brushes sometimes spin, sometimes they don't.
• JB

  Jeremy Brown

  Aug 24, 2025
  1.0
  I had a very poor experience today (8/24/25 at 12:35 PM) at the Broken Arrow Tommy’s Express (2051 E Hillside Dr). I drive a Tesla, which requires being placed in Car Wash Mode before going through the wash. Out of caution, I asked the manager (Kevin) if he could briefly stop the belt so I could safely do this without risking damage. He refused, saying he couldn’t stop it if cars were on the belt. I then offered to wait until the other cars were finished, but he still refused. When I told him I’d be contacting corporate, his response was simply, “That’s fine.” This left me with two major concerns: Safety: Customers should be able to safely prepare their vehicles for the wash. Service: The dismissive response showed no regard for my concerns as a paying customer. I’ve had better experiences at other Tommy’s Express locations, but this one failed badly on both service and safety. I hope corporate takes this seriously because customers shouldn’t feel like they’re putting their cars at risk or that their concerns don’t matter.

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