Gerber Collision & Glass

4.4
155 reviews

About

Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!

Details

  • Wheelchair accessible entranceAvailable

Location

Gerber Collision & Glass
750 Northfield Rd, Westerville, OH
43082, United States

Hours

Reviews

4.4
155 reviews
5 stars
119
4 stars
11
3 stars
4
2 stars
7
1 star
14

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, particularly highlighting individuals like Ron and Jim for their exceptional service and communication.

Quality of Work

Overall, customers were satisfied with the quality of repairs, noting that vehicles often looked brand new after service.

Communication

While many reviews appreciated the frequent updates on repair status, some customers reported inconsistencies and delays in communication.

Timeliness

Several customers experienced delays in repair timelines, with some vehicles taking longer than initially promised.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding customer service and repair issues, indicating inconsistency in service quality.
  • JF
    June Fulton
    Sep 23, 2025
    5.0
    They were the best. Had my car done 4 days above schedule definitely if I have another problem that I need a body shop I will be calling you again
  • TA
    Thomas Armstrong
    Sep 16, 2025
    5.0
    Very friendly and professional
  • AB
    A Brown
    Aug 22, 2025
    2.0
    Wish I would not have gone here. IBS always did an exception job, but this was the place my insurance gave as a preferred shop. Next time, going to the place I know does an excellent job.
  • QL
    Quicktap LLC
    Dec 17, 2024
    1.0
    They have a contract with liberty mutual and they were trying to force me to render my car a total loss even though I don’t want to. Zero customer service (Ron) if what is expected does not go their way. I will filing a claim with the Ohio dept of insurance against Liberty Mutual.
  • MH
    Mariah Hayes
    Dec 21, 2022
    5.0
    Ron was great while helping to appraise my vehicle. Ron was very nice, helpful, and got me the information that I needed at an excellent speed!

Frequently Asked Questions About Gerber Collision & Glass

What services does Gerber Collision & Glass in Westerville offer?

Gerber Collision & Glass offers collision repair, auto body repair, dent removal, windshield replacement, auto glass services, paintless dent repair, and free estimates.

What are the operating hours of Gerber Collision & Glass in Westerville?

The shop is open Monday to Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays. It is also closed on major holidays including Thanksgiving, Christmas, and New Year's Day.