Business Details
About
Auto Body RepairAuto Repair ShopAuto Dent Removal Service
Gerber Collision & Glass provides collision auto body repair and auto glass services backed by a Lifetime Guarantee for as long as you own your vehicle. Contact us for a free collision auto body repair estimate or auto glass quote today!
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
155 reviews
5 stars
119
4 stars
11
3 stars
4
2 stars
7
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, particularly highlighting individuals like Ron and Jim for their exceptional service and communication.
Quality of Work
Overall, customers were satisfied with the quality of repairs, noting that vehicles often looked brand new after service.
Communication
While many reviews appreciated the frequent updates on repair status, some customers reported inconsistencies and delays in communication.
Timeliness
Several customers experienced delays in repair timelines, with some vehicles taking longer than initially promised.
Mixed Experiences
While many reviews were positive, there were notable negative experiences regarding customer service and repair issues, indicating inconsistency in service quality.
- JFJune FultonSep 23, 20255.0They were the best. Had my car done 4 days above schedule definitely if I have another problem that I need a body shop I will be calling you again
- TAThomas ArmstrongSep 16, 20255.0Very friendly and professional
- ABA BrownAug 22, 20252.0Wish I would not have gone here. IBS always did an exception job, but this was the place my insurance gave as a preferred shop. Next time, going to the place I know does an excellent job.
- QLQuicktap LLCDec 17, 20241.0They have a contract with liberty mutual and they were trying to force me to render my car a total loss even though I don’t want to. Zero customer service (Ron) if what is expected does not go their way. I will filing a claim with the Ohio dept of insurance against Liberty Mutual.
- MHMariah HayesDec 21, 20225.0Ron was great while helping to appraise my vehicle. Ron was very nice, helpful, and got me the information that I needed at an excellent speed!
Frequently Asked Questions About Gerber Collision & Glass
What services does Gerber Collision & Glass in Westerville offer?
Gerber Collision & Glass offers collision repair, auto body repair, dent removal, windshield replacement, auto glass services, paintless dent repair, and free estimates.
What are the operating hours of Gerber Collision & Glass in Westerville?
The shop is open Monday to Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays. It is also closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Gerber Collision & Glass provide a guarantee on their repairs?
Yes, they back their collision and glass repairs with a Lifetime Guarantee for as long as you own your vehicle.
How can I contact Gerber Collision & Glass for an estimate or more information?
You can call them at +1 614-890-1186 or email info@gerbercollision.com. Their website also offers additional information and online estimates.
Which payment options are accepted at Gerber Collision & Glass?
They accept American Express, Check, Discover, Mastercard, and Visa.
Is Gerber Collision & Glass accessible for customers with disabilities?
Yes, the location has a wheelchair accessible entrance and a mechanic available to assist customers.
What nearby automotive services are available around Gerber Collision & Glass?
Nearby automotive options include Glassburn Body Shop for general repairs, Maxtown Motors for used car purchases, Harris Automotive for oil changes and tire repairs, and Al's Towing for emergency roadside assistance.
Are there nearby places where customers can relax or enjoy food before or after repair services?
Yes, customers can visit Just Pies bakery for desserts and smoothies, or Jazzercise Westerville Fitness Center for an active lifestyle experience nearby.
What nearby businesses could be useful for customers needing home improvement or storage services?
Nearby businesses include Cardinal Self Storage and Public Storage for storage needs, BJ Kitchen and Flooring and Revive Kitchens Co for home improvement and countertop installation.
How can nearby recreational or community spots enhance my visit to Gerber Collision & Glass?
You might enjoy visiting The Dance Space for dance activities or the Westerville Urban Forestry for community events before or after your visit, making your trip more enjoyable.