Need a rental car in West Chester, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Union Centre location today.
Absolutely recommend Enterprise in West Chester and especially Veldis for anyone needing a rental car. The whole experience was smooth from start to finish, with no delays, clear communication, and genuinely kind customer service.[1][2]
Outstanding customer service
- “ Veldis” was super nice, patient, and incredibly sweet throughout the entire process, making everything feel easy and stress‑free.
- She greeted me right away, confirmed my reservation, and walked me through every detail of the rental without rushing.
- Her friendly attitude and professionalism made me feel valued as a customer, not just another transaction.
Smooth rental process
- Booking and pickup were straightforward: reservation confirmed, driver’s license and card checked, and paperwork done quickly at the counter.
- The deposit and requirements were clearly explained, including what was needed for the rental and when the deposit would be released after return.
- Vehicle inspection was done with me, so everything about fuel, mileage, and condition was clear before leaving the lot.
Car quality and options
- The location offers a good selection of clean, well‑maintained vehicles, from practical cars for everyday use to larger options for trips.
- The car I received was clean inside and out, drove great, and fit exactly what I needed from the reservation.
- Optional extras like different fuel options and protection plans were explained but never pushed, which was very respectful.
KM
Kathy Miller
Dec 10, 2025
5.0
The West Chester, Ohio location is excellent. The customer service is exceptional. I highly recommend them
JH
Joel Herzog
Dec 8, 2025
5.0
Incredibly easy to reserve a vehicle online. The last two recent times I’ve rented the customer service was great. I completed preregistration online and it was so quick to pickup and drop off the vehicle.
TD
Tracy Dorsey
Dec 5, 2025
5.0
Friendly staff who made the process quick and easy. Will use again and highly recommend.
AJ
Alisha Justice
Nov 18, 2025
1.0
DO NOT RENT FROM THIS LOCATION!!! I have used enterprise for years and have never had an experience like this! I have had my reservation for over two weeks. The day of rental they are telling me they don’t have a car. The manager has kept me on hold for over 2 hours. When I finally spoke to someone they told me there was nothing they could do. Absolute disaster. If I could give them 0 stars I would.