Enterprise Rent-A-Car

Reviews

• SK

  Sharif Kateeb

  Dec 22, 2025
  5.0
  Absolutely recommend Enterprise in West Chester and especially Veldis for anyone needing a rental car. The whole experience was smooth from start to finish, with no delays, clear communication, and genuinely kind customer service.[1][2] Outstanding customer service - “ Veldis” was super nice, patient, and incredibly sweet throughout the entire process, making everything feel easy and stress‑free. - She greeted me right away, confirmed my reservation, and walked me through every detail of the rental without rushing. - Her friendly attitude and professionalism made me feel valued as a customer, not just another transaction. Smooth rental process - Booking and pickup were straightforward: reservation confirmed, driver’s license and card checked, and paperwork done quickly at the counter. - The deposit and requirements were clearly explained, including what was needed for the rental and when the deposit would be released after return. - Vehicle inspection was done with me, so everything about fuel, mileage, and condition was clear before leaving the lot. Car quality and options - The location offers a good selection of clean, well‑maintained vehicles, from practical cars for everyday use to larger options for trips. - The car I received was clean inside and out, drove great, and fit exactly what I needed from the reservation. - Optional extras like different fuel options and protection plans were explained but never pushed, which was very respectful.
• KM

  Kathy Miller

  Dec 10, 2025
  5.0
  The West Chester, Ohio location is excellent. The customer service is exceptional. I highly recommend them
• JH

  Joel Herzog

  Dec 8, 2025
  5.0
  Incredibly easy to reserve a vehicle online. The last two recent times I’ve rented the customer service was great. I completed preregistration online and it was so quick to pickup and drop off the vehicle.
• TD

  Tracy Dorsey

  Dec 5, 2025
  5.0
  Friendly staff who made the process quick and easy. Will use again and highly recommend.
• AJ

  Alisha Justice

  Nov 18, 2025
  1.0
  DO NOT RENT FROM THIS LOCATION!!! I have used enterprise for years and have never had an experience like this! I have had my reservation for over two weeks. The day of rental they are telling me they don’t have a car. The manager has kept me on hold for over 2 hours. When I finally spoke to someone they told me there was nothing they could do. Absolute disaster. If I could give them 0 stars I would.

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