Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Highland Pointe Dr in West Chester, OH is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in West Chester, OH or call us at (513) 755-2464.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
361 reviews
5 stars
224
4 stars
60
3 stars
26
2 stars
13
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like RJ, Preston, and Chuck going above and beyond.
Product Availability
Several reviews noted issues with stock availability, with customers expressing frustration when items were sold out or not in stock.
Store Cleanliness
While some customers appreciated the cleanliness of the store, others mentioned that the atmosphere felt filthy, indicating inconsistency in store maintenance.
Efficiency
Customers generally reported quick service, with many noting fast checkouts and efficient assistance, although some experienced long wait times due to being short-staffed.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude customer service from certain employees, leading to a mixed overall experience.
- WHWilliam HobekNov 16, 20255.0Did a great job checking and replacing my battery
- TMTravis MeyerNov 7, 20251.0My Wife stopped in to buy a battery, they told her they offer free installation. Right next to the battery is an air/coolant bleeder hose which the girl set something on puncturing a hole and causing a coolant leak. I drove there to try to figure out how we could fix this or hopefully find the needed replacement part. I was not upset that the girl made a mistake or caused damage because it was an accident she apologized and clearly felt terrible. what the problem I do have is the assistant manager wanted no part in figuring out any solutions or proper fix and was almost avoiding me. He told me "she was trying to be nice by installing the battery". This was so unprofessional I couldn't believe any one would say it. I bought and used what I could to temporarily hold, and get me home and paid for a new line from the dealership that arrives today which I have to pick up and then install. Buying a $276 battery with A free battery install service has now cost over $300 and a whole lot of inconvenience because I can't use the vehicle until it's fixed. I will never give business to a place that treats people this way after they make a mistake. I was there for a long time and spent a lot of money. I worked right outside the front door for over an hour until dark and not one time did the manager step outside and check or try in any way to be helpful. Very disrespectful and unprofessional to the customer.
- BOBekzodbek OlimbekovOct 30, 20255.0Nadeem is the best! Very supportive
- DBDan BiellerOct 28, 20255.0Brennen was extremely helpful.
- AMArij MurebOct 21, 20255.0RJ a great person he helped me with my gas cap and I really I appreciate it thank you so much
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts in West Chester, OH?
AutoZone is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone offers both in-store pickup and same-day delivery services for customer convenience.
What types of products are available at AutoZone Auto Parts on Highland Pointe Dr?
The store offers a wide range of auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts from brands like Duralast, Edelbrock, Bosch, ACDelco, and more.
Where is AutoZone Auto Parts located in West Chester, OH?
AutoZone is located at 8241 Highland Pointe Dr, West Chester, OH 45069.
What is the best way to contact AutoZone Auto Parts in West Chester?
You can contact AutoZone at (513) 755-2464 or via email at customer.service@autozone.com.
Can I shop online and pick up my order at AutoZone Highland Pointe Dr?
Yes, you can shop online and select in-store pickup at AutoZone Highland Pointe Dr for convenience.
Are there any fast food options near AutoZone Auto Parts for a quick meal?
Yes, Sonic Drive-In and Taco John's are nearby, providing convenient fast food options before or after your visit to AutoZone.
What dining options are near AutoZone if I want to grab a bite?
Nearby dining options include Waffle House for breakfast and brunch, Little Caesars Pizza, Domino's Pizza, and Tikka Grill offering Mediterranean and American cuisine.
Are there any car-related services near AutoZone Auto Parts?
Yes, Mike's Carwash offers car wash and auto detailing services nearby. Christian Brothers Automotive provides automotive repair services close to AutoZone.
Which other services can I find near AutoZone Auto Parts in West Chester?
Nearby you can find pet services at Petco, beauty salons like Great Clips and Beaux Mondes Salon and Spa, and fitness instruction at RockBox Fitness West Chester.