AutoZone Auto Parts

4.2
361 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Highland Pointe Dr in West Chester, OH is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in West Chester, OH or call us at (513) 755-2464.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
8241 Highland Pointe Dr, West Chester, OH
45069, United States

Hours

Reviews

4.2
361 reviews
5 stars
224
4 stars
60
3 stars
26
2 stars
13
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like RJ, Preston, and Chuck going above and beyond.

Product Availability

Several reviews noted issues with stock availability, with customers expressing frustration when items were sold out or not in stock.

Store Cleanliness

While some customers appreciated the cleanliness of the store, others mentioned that the atmosphere felt filthy, indicating inconsistency in store maintenance.

Efficiency

Customers generally reported quick service, with many noting fast checkouts and efficient assistance, although some experienced long wait times due to being short-staffed.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude customer service from certain employees, leading to a mixed overall experience.
  • WH
    William Hobek
    Nov 16, 2025
    5.0
    Did a great job checking and replacing my battery
  • TM
    Travis Meyer
    Nov 7, 2025
    1.0
    My Wife stopped in to buy a battery, they told her they offer free installation. Right next to the battery is an air/coolant bleeder hose which the girl set something on puncturing a hole and causing a coolant leak. I drove there to try to figure out how we could fix this or hopefully find the needed replacement part. I was not upset that the girl made a mistake or caused damage because it was an accident she apologized and clearly felt terrible. what the problem I do have is the assistant manager wanted no part in figuring out any solutions or proper fix and was almost avoiding me. He told me "she was trying to be nice by installing the battery". This was so unprofessional I couldn't believe any one would say it. I bought and used what I could to temporarily hold, and get me home and paid for a new line from the dealership that arrives today which I have to pick up and then install. Buying a $276 battery with A free battery install service has now cost over $300 and a whole lot of inconvenience because I can't use the vehicle until it's fixed. I will never give business to a place that treats people this way after they make a mistake. I was there for a long time and spent a lot of money. I worked right outside the front door for over an hour until dark and not one time did the manager step outside and check or try in any way to be helpful. Very disrespectful and unprofessional to the customer.
  • BO
    Bekzodbek Olimbekov
    Oct 30, 2025
    5.0
    Nadeem is the best! Very supportive
  • DB
    Dan Bieller
    Oct 28, 2025
    5.0
    Brennen was extremely helpful.
  • AM
    Arij Mureb
    Oct 21, 2025
    5.0
    RJ a great person he helped me with my gas cap and I really I appreciate it thank you so much

Frequently Asked Questions About AutoZone Auto Parts

What are the operating hours of AutoZone Auto Parts in West Chester, OH?

AutoZone is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?

Yes, AutoZone offers both in-store pickup and same-day delivery services for customer convenience.