Valvoline Instant Oil Change

Reviews

• AB

  Allana Bowman

  3 days ago
  5.0
  Efficient, friendly, not pushy. Coupons available online. This has been my go to for the past 2 years. They do good work.
• LW

  Larry W

  Mar 18, 2026
  5.0
  My new favorite VIOC location! Courteous, professional, very respectful of my time, thorough but not overbearing. Can’t say enough about what a great experience it was to have my car serviced here. I’ll be back again and again.
• KK

  Kyle

  Mar 15, 2026
  2.0
  It is understandable that the store was busy, the way for an oil change was over an hour. I believe they were training someone new, which makes it more reasonable, but is questionable for somewhere that advertises a 15 minute oil change. While preparing to have my oil changed, the manager was working in bay 2 and sprayed some sort of fluid that splashed all over my car that I just washed an hour and a half prior. It also got into my window that was open and sprayed onto my pants, leaving what it looks like oil stains on my jeans. The assistant manager JJ was very apologetic and made sure everything was cleaned up. He said something to the manager about it who was making snarky remarks about it being an accident and it’s not a big deal. His attention to detail is lacking, and his customer service is questionable at best. As someone with a Masters degree in Nursing and a Masters in Business Administration, this is the way that I would never act with a patient or customer. Fortunately JJ, the assistant manager able to clean up this manager’s messes. I would have considered coming back to this location prior to this encounter but, it is very likely that I will find somewhere else to go for now or do it myself.
• JT

  John Taylor

  Mar 11, 2026
  1.0
  My wife has been taking our car there for the past 2 yrs i thought it was all good until her turbo went out so i decided to take a day off work to fix it as a mechanic wants 2k to do it. Well part of the changes is you have to changes engine oil which is no problem she goes there because i work 12 to 15 hrs a day. Well when it came time to change the oil i used 4 different filter wrenchs to try to get the filter off had to actually drive a screw driver through the lower middle of the filter to pry it off. Makes me wonder have they been changing the filter because no way should an oil filter take a screw driver through it to come off. I will never take my car there again. Wish there was a way to tell how old the filter actually is. Did they cost me a grand by not changing it causing my turbo to quit due to gunk in it? Never never again will i trust any valvoline again.
• MR

  Mandy Razzano

  Mar 10, 2026
  5.0
  This valvoline is the best! The people that work here are very professional, helpful, kind, and honest. I got a different car and was not sure when the oil needed changed. I came to the Elm Rd location and they told me to come back in about 2500 miles. I will always trust this place now, for sure! Plus this place is appropriately staffed! Cannot say enough about it and recommend it to anyone needing services provided!

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