Enterprise Rent-A-Car

Reviews

• LS

  Lisa Smith

  Nov 6, 2025
  5.0
  I rent from this location regularly and I keep coming back because of the staff. Aaron and Hannah are the absolute kindest people. Their customer service skills are second to none. They go above and beyond to make every customer feel appreciated and important and do their absolute best to get you what you need. I have a choice between Wadsworth and Wooster (Wooster is actually closer) but I go back to Wadsworth every time, because of them.
• CJ

  Chana Johnson

  Nov 4, 2025
  5.0
  I am a forever loyal customer. I just moved from Wadsworth, Ohio to Geneva, Alabama. The gentleman at both locations went above and beyond! These gentlemen need to be acknowledged by your company and they both deserve a big fat raise!
• DS

  David and Melinda Svenson

  Oct 29, 2025
  1.0
  We utilized Enterprise because our vehicle was being fixed from an accident. When we picked up the rental Chevy Trax they let us know it had a large crack in the windshield. This was the least of the issues. Upon opening the door we were overwhelmed with the air freshner spray that saturated the entire vehicle. It became apparently shortly afterwards as to why; it was done to mask the overwhelming smell of cigarette smoke. The smell was so bad you could smell it on yourself after exitiing the vehicle. Additionally, the respiratory agitation this caused anytime we used the vehicle was nearly unbearable. Considering there are signs all over the Enterprise office that state there is a $250 cleaning fee if you smoke in a vehicle, and they took the time to tell us about the crack but not mention the smoke or air freshner and still rent this vehicle out, is unacceptable. Unfortuantely returning the vehicle would have required missing more work. Enterprise's solution was a "free upgrade" in the future. Considering this rental was free since the accident wasn't our fault and we've never rented a vehicle, this really wasn't a solution. Enterprise should have been transparent on the full condition of the vehicle before renting it out. In this case we would have never accepted it. I was asked to report this through their website, which I did. I was told I would receive a call back by the regional manager. This never occurred. This lack of service and follow through has become too common place anymore. Add Enterprise to a company I will never recommend or use.
• JM

  James Marker

  Oct 16, 2025
  3.0
  Good place to rent from. Usually no issues at all. Unfortunately this last time our Durango they gave us smelled terrible like dirty sweeper / dirty dog. Sprayed with fabreez twice and still smelled bad. But the vehicle was very nice and looked clean. Just a funky smell!
• DS

  Debra Saylor

  Oct 11, 2025
  5.0
  Great experience with Enterprise, Wadsworth location. The size of vehicle we needed was available; Aaron is an outstanding representative and got us taken care of quickly. Returned vehicle and was checked back in with Hannah, again, great representative. Every step was quick and hassle free. We will not hesitate to rent from the Wadsworth location again. Thank you for a great, trouble-free experience.

Frequently Asked Questions About Enterprise Rent-A-Car