Safelite AutoGlass

Reviews

• DP

  Drax Patel

  Dec 22, 2025
  1.0
  After the glass replacement through my car back to home in less than a mile I realized the glass was full of distortions and now I have to bring it back again for replacement.
• LT

  Laloui Tarek

  Dec 19, 2025
  1.0
  I came here to repair a small circular crack in my windshield. Instead of fixing it properly, they damaged it and created two new crack lines. After only 10 days, the entire windshield cracked from left to right. It’s clear the damage worsened because of their work, and I ended up needing a full windshield replacement . Very disappointing experience.
• PA

  P. A.

  Dec 18, 2025
  2.0
  Car was broken into January 2025, Safelite Valley View replaced it. In December 2025, the glass shattered sitting parked (no break in, just broke in the corners). Submitted another claim with my insurance, Valley View Safelite sent someone to my work to fix it. At first, I thought I was good to go but the biggest issue I have is he didn't check his work. Didn't sit in the car and look out the mirror or test the washer nozzle. He was apologizing that it took him longer than expected (1.5 hours). I don't care if it took him 5 hours, I just wanted it done right. When I drove it from the garage that I provided for him to work in, to my parking spot, I tested the washer nozzle. It didn't work. I called and he came back and readjusted some of the trim, started kind of working but has since stopped again. He also lost one of clips to a trim piece, so I had to order another one myself. When I was driving to work the next day, in the daylight, I realized the whole piece of glass is warped, not just a couple spots, it looks like a I am in a fun house. Also, there was a lot of ice accumulation that night and the heating on the back window does not work either. No ice melted on my 25-minute drive to work. I have since submitted a warranty request but requested that I be assigned to a different location this time. I also asked for OEM glass instead of aftermarket, Safelite would not approve it as a warranty but luckily it was approved by my insurance. (Crazy that an insurance company does the right thing instead of the company that did the work). Unfortunately, the OEM glass keeps getting delayed in transit (because, you know, Safelite does not even stock OEM glass) and they won't schedule me a new appointment until it actually arrives. I will provide an update once the new piece of glass is replaced but just a reminder. When glass breaks the biggest worry for everyone is to get it fixed ASAP, obviously, but also, make sure you are checking the work, bad glass is unsafe to drive with especially in a cold weather climate. Why 2 stars instead of 1, well the glass is still in one piece and at least when I called the guy did come back and try to fix the one issue I did find right away.
• EB

  Elizabeth Burkhalter

  Dec 2, 2025
  5.0
  Due to the rain, I decided to go to reschedule home visit and go to a location. All I can say is very fast. I could have literally waited. They called 10 minutes after I got back home. The job was done in 30 minutes. The price was the same as others. If I'd lowered my deductible insurance would have paid half. It's lowered now.
• DA

  DoctorEm Arr

  Dec 1, 2025
  4.0
  The shop did a great job with my windshield. Everyone was super friendly, scheduling and check-in was quick and efficient, they even helped with adhering the EZ-Pass to the new windshield. Trying to call and speak with a person is just about impossible. They have what may be the worst and most frustrating automated answer system ever. No option to address my issue, which is that I keep getting emails indicating I need to schedule a calibration when I already received a calibration certificate on the day of the replacement. I am going to drive over there because I have not found a way to speak with a human being about this.

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