Car Stereo One

Reviews

• LP

  Lawrence Payne

  Dec 29, 2025
  1.0
  highest prices in town almost everything sold there is double the original price other places sell at retail and will install faster for a way lower price customer service is only good when buying when returning due to any issue they get an attitude.
• KS

  Ki Sutton

  Dec 20, 2025
  1.0
  I’m not even sure where to start, but here’s my experience in full. Back in November, I took my Jeep Wrangler in to get my sound system upgraded (inside speakers). The price was way more than I expected, but I figured it would be worth it because I just wanted it to sound better. After the install, it honestly didn’t sound better to me, and at the end of the day, I’m the owner of the vehicle—if I’m not happy, that should matter more than what anyone else thinks. I called back immediately and scheduled for the next day to add amps and subs to get the sound I was actually looking for. I’ll take accountability here: it’s hard to explain sound perfectly. But I also expected more guidance and expertise from “professionals” who said they’ve done “a bunch of Wranglers.” After the amps/subs were installed, I finally loved the sound. I was excited leaving the parking lot. Less than a day later… the bass went out. I came back the very next day at 9am. I completely understand they have appointments, but I’m also coming back for an issue caused right after the install—and I was willing to wait. The energy was completely different from when they were selling me the install. The confidence/cockiness in the shop is strong, and suddenly I felt like I was the problem for bringing up that something wasn’t working. They fixed it, and when I asked what was wrong, I basically got “wiring” with no real explanation. Fine. I drove back home to Tennessee. Fast forward to Saturday 12/19 (again)… the bass goes out again. I called right away because I was only in town for a short time, and I was told to bring it in at 9am. I showed up closer to 9:30 (because last time 9am didn’t seem like a good time for them), and again—totally understand other customers have scheduled appointments. I was still willing to wait. This time the customer service was worse. The older guy with glasses was hostile, and Aaron, who handled things the first time, wouldn’t even speak to me. From day one I was told not to turn my radio past 28, and I’ve followed that because I didn’t want to mess anything up. At 28 it sounded amazing—until it didn’t. After a couple hours, I was told it was fixed. I asked what was wrong, and they told me I blew the sub. So I asked what I can do to prevent it, and I was told to “turn the sound down after each song.” Respectfully… who is doing that? I called my husband because I wanted to understand how that even makes sense. He called them and they said they fixed it for free (which is true), and that I can bring it back and they’ll “turn it down more.” That’s when I decided I was done. I don’t care about price when customer service and knowledge are involved. I just wanted a system that works and to be treated like a valued customer—not an inconvenience the second something goes wrong. I called another place (TAS Electronics in the McCord area) and got more information, insight, and better customer service for FREE in one conversation than I got through this entire experience. That alone told me I should’ve done more research and gotten more quotes from the start. Moving forward, tas will be doing additional work on my Wrangler, and they’ll also be doing my Challenger soon—and the price point I was quoted, I’m very happy with. This is long, but my overall experience was awful. If you had a good experience there, I love that for you. Mine wasn’t good. Please do your own research, get multiple quotes, and don’t make the same mistake I did and I won’t make the same mistake twice. Customer service is just as important as technical skill. Unfortunately, once issues arose after installation, the experience shifted from helpful to dismissive. I was willing to wait, communicate, and learn, but explanations were minimal and the attitude made me feel like an inconvenience rather than a customer. That alone is why I won’t be returning. Side note: when the system works, the sound is great. Unfortunately, after multiple failures, I no longer trust the reliability of the install and wouldn’t be surprised if it goes out again.
• PS

  Paul Stutzenstein

  Dec 13, 2025
  5.0
  This is the only place in Toledo that I trust to modify my vehicle. They are extremely knowledgeable and fairly priced. I have been using their services for years and NEVER let down. From window tinting, stereos, aftermarket heated seats, cameras, etc. I have always been satisfied. Customer service is top notch. I can't recommend them enough.
• SI

  Stratman Cooke III

  Dec 8, 2025
  5.0
  My daughter went to Parker for work on her EQS. Parker did a great job. I then trusted him with my ss trailblazer. Which is my baby. Parker said he will treat it like his own. I will post pictures when he's done. I appreciate car stereo 1 & my man Parker for being a man if his word!
• BS

  Blake Schultz

  Nov 28, 2025
  5.0
  I have honestly had several things done with several cars here over the last few years with the best service always! We have had countless cars done with tint amongst other services and are never disappointed! Parker always answers every question and handles everything personally and honestly keeps my husband entertained which is great for me! All around amazing customer care and quality work! If you’re looking for tint or wheels or anything in the stereo department you really need to go talk with Parker or anyone who works with them they will be happy to help you and in a timely manner which I know I have always truly appreciated!

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