Enterprise Rent-A-Car

Reviews

• CC

  Calvin

  2 days ago
  1.0
  They don't answer their phones. Must not want business. Waited on hold 3 different times just to be hung up on each time.
• JB

  James Bowlick

  2 days ago
  2.0
  Don't waste your time on a Sunday. Had a simple question. Called 2 times, both times I was disconnected after bieng on hold 5min then 8min. I drove there since it took less time than the wait on the phone. 8 people waiting and not a soul at the desk. Quickly figured out why they don't answer the phone.
• NM

  Nujud Mada

  Apr 24, 2026
  5.0
  I had an excellent experience with Enterprise Rent-A-Car at the Central Ave location in Sylvania Township. I rented a car for four months, and throughout that time, all the staff were incredibly helpful, friendly, and professional. They made everything smooth and easy, and I truly appreciated their support whenever I needed assistance. Thank you for making me feel like a valued customer. I highly recommend this location to anyone looking for great service.
• GR

  Greg Rollet

  Apr 20, 2026
  3.0
  Great employees. Lousy cars. LOcal pick up (Toledo) First car had a bad wheel bearing. After calling Enterprise roadside assistance, they told us they had reserved another vehicle for us at the local airport where we were vacationing (Pensacola, FL., 45 minutes away) . We drive to the airport only to find out there wasn't a reservation and they had no vehicles. We called Roadside assistance from the airport. Again "no worries" was what we were told. "We have reserved a car for you at another location in town. You're all set. "our apologies for the inconvenience." We drive 15 minutes to that location only to find out they don't have any vehicles and roadside assistance doesn't know what vehicles are getting worked on, oil changes, etc... We found an enterprise location on our own. They swapped us into a different vehicle. However, this vehicle had three matching tires and one that was different so the 800 mile trip back home was a very noticeable "thudding" noise coming from the one tire with different tread. Apparently, no one told Enterprise when you replace a tire, replace them in pairs. The employees at all the locations, and even those on the phone couldn't have been any more pleasant. The cars are lousy.
• BA

  Brandon Allen

  Apr 8, 2026
  5.0
  Noah was great. My guy that helped me checkout was awesome (I actually liked him most, but didnt get his name, from Tennessee, or Kentucky)... good place Lady in the office though, she should probably step up when she sees a bunch of people out in the lobby instead of telling everyone theyre going to be helped eventually... then go talk to people (maybe about work, some, but help the people first) I'll give 5 stars for the people I dealt with tho

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