National Car Rental

Reviews

• AK

  Allen Kuck

  Mar 22, 2026
  5.0
  Staff is always very helpful and friendly! Will continue using this location for all future rentals!
• JF

  Jill Fleetwood

  Nov 24, 2025
  1.0
  Terrible experience. My husband uses national on a regular basis. Called national ahead of time- they confirmed we could use the emerald counter like the Emerald Isle at the airport location. Airport wouldn’t let us choose vehicle. Ruined our first day of our trip.
• JS

  Jackie Stader

  Nov 10, 2025
  5.0
  National Car rental at Toledo Express was an awesome and quick experience with keys and a clean car we were on our way in no time!
• JH

  Jay Hu

  Jun 30, 2024
  2.0
  Two days ago, I went to rent a car from this company. As a top-tier member, I am entitled to free upgrades. However, when I arrived at the location, there was only one car available, and no upgrades could be made. The staff was very polite and explained the situation patiently. After renting the car, I received a survey asking about my satisfaction. In the survey, I mentioned that I was dissatisfied with the lack of vehicle options and the inability to upgrade. I am not happy with the company’s size and inventory. Later, I received a voicemail from this location, and I have attached a screenshot of it. After reading it, I felt very uncomfortable and found their handling of customer surveys to be very unprofessional. Originally, I could have given a 4-star rating, but this voicemail changed my mind. Customer surveys should be an open tool for gathering feedback to improve the company’s development, not a channel for venting dissatisfaction with negative reviews. If there is a shortage of vehicles, the company should expand its inventory and look for solutions internally rather than blaming customers for negative feedback. This approach only makes you look very unprofessional.
• RJ

  Ryan Jackson

  Apr 11, 2018
  5.0
  Car super clean, no issues when I showed up a bit early (30min) to pick up. And return off hours at a different location was so smooth as there was someone in the parking lot checking mileage/car condition and printing receipt. Will use again!