Many customers praised the staff for being friendly, knowledgeable, and accommodating, with specific mentions of employees like Marty and Torio going above and beyond.
Service Quality
While many reviews highlighted quick and efficient service, there were significant complaints about poor communication, mistakes in service, and issues with tire installations.
Timeliness
Several customers appreciated the prompt service and ability to fit them in quickly, although some reported long wait times and scheduling issues.
Product Issues
Multiple reviews expressed dissatisfaction with tire quality and installation, citing defects and improper sealing leading to leaks.
HW
Hailey Willoughby
6 days ago
5.0
Great customer service!
SL
SmileyLiu LLC
Dec 18, 2025
5.0
Great team, they took the time to get everything installed and completed correctly! Thank you!
CJ
Cheir Johnson
Dec 16, 2025
5.0
Customer service is excellent, as well as working as a team. Adam's understanding and Torio, the manager, are a plus.
BB
Billy Bee
Dec 16, 2025
5.0
Employees were so knowledgeable. Girl who checked in was sooooooo good!!
TM
Teri Mcmahan
Dec 11, 2025
5.0
Katie is the most knowledgeable person to deal with. She has great energy and is always honest with me. She is the reason I stay at Goodyear.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service provide?
Goodyear Auto Service offers full-service tire and automotive repair including oil changes and mechanical repairs.
What are the operating hours of Goodyear Auto Service?
Goodyear Auto Service is open Monday through Saturday from 8:00 AM to 6:00 PM and closed on Sundays. Holiday hours vary, with some holidays closed or shorter hours.
Does Goodyear Auto Service offer pickup and delivery services?
Yes, Goodyear Auto Service offers in-store pickup services.
What payment options are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is the Goodyear Auto Service location wheelchair accessible?
Yes, the location has a wheelchair-accessible entrance and restroom.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment through their online reservation system at https://www.goodyearautoservice.com/en-US/make-appointment.
Where is Goodyear Auto Service located?
It is located at 16180 Pearl Road, Strongsville, OH 44136, USA.
What nearby places can I visit around Goodyear Auto Service?
Nearby places include Marc's supermarket and pharmacy, Fifth Third Bank, and BrightPath Strongsville day care, which may be convenient for errands or childcare while your car is serviced.
Are there financial services near Goodyear Auto Service?
Yes, nearby financial services include Fifth Third Bank, Chase Bank, and Cleveland Mortgage Corporation, which are useful for banking and mortgage needs.
What entertainment or wellness options are near Goodyear Auto Service?
Essential Escape spa and yoga studio, as well as Dr. William Masterson DC chiropractor and massage services, are close by for your relaxation or wellness needs after your visit.