Enterprise Rent-A-Car

Reviews

• CA

  Carla Archie

  2 days ago
  1.0
  I forgot my phone in a rental vehicle I dropped off Sunday night. I tried calling the location as soon as it opened Monday morning. There was no answer for hours. I called the 800 number, chatted online with several people, and was told they'd escalate my case to the GM. My son, who also rented from them that weekend was dropping off his rental close to noon, was going to pick up the phone, as I assumed it would be there. That was the first time of them hearing about the loss. I finally got ahold of someone hours later and told the car had been cleaned and rented to someone else. "Cleaned, where's my phone? The cleaner must have it then!" She said the cleaner would've saw it, if it was there. I said I know it was in there I talked to my son on the way there. My theory is, either the cleaner took it, there was no cleaner, because the car wasn't dirty, or Larry the honest corporate guy, doesn't want to be bothered, has the phone, or did away with it. I bought another phone and had everything including my old number transferred. The first voicemails I retrieved was enterprise calling the lost phone and leaving messages! 🤬 I am annoyed and appalled! As a plus member renting from them for years, I will never ever rent from them again for the rest of my life! For anyone that does, make sure you double check your belongings before turning in the keys and locking the car, because you probably won't get them back! I'm currently filing a dispute.
• LJ

  Latosha Jenkins

  Feb 16, 2026
  5.0
  Great staff and professional
• JJ

  Janet

  Feb 12, 2026
  5.0
  Very good experience at Enterprise. They were friendly and helpful for my first time renting a car. I would use them again and recommend them.
• DA

  Donna Anderson

  Feb 3, 2026
  5.0
  Very satisfied! Excellent service from Mr. Starkey! Will definitely use again! Ty!
• AM

  Anthony Mckinney

  Jan 23, 2026
  5.0
  Destiny was absolutely great. I came in from another store up north and had a problem with an electrical truck. She immediately told me she could help. The store doesn’t even have electric cars and she still went out of her way to get me in another car and back to the service outage I was on. I’ll always use enterprise from here on out. Thank you