Jeff Wyler Springfield Auto Mall Body Shop

Reviews

• SW

  Snow White

  Mar 12, 2026
  1.0
  The experience I had with my 17 RAV4 at the shop was not pleasant and 75% of the time that my car was there people was disrespectful and unpleasant. My car sat for 2 full weeks before they worked on it and also no one called to tell me that they didn’t have the paperwork they needed to actually start on the car. Also Buffy had attitude everytime I called in to check on the status of the repairs. She said my car was in the repair phase when it was sitting outside for 2 weeks and she lied to me about it. Next, was that Gary the GM lied to me as well and told me it takes 3 days to do a tri-coat color on my vehicle and that’s not true I work around cars and it’s just ridiculous as a customer I have to deal with the lies. Also when I got my car back I explained I don’t want it washed because I didn’t want there to be any issues with it and there is a new dent to the driver rear door of my vehicle and my brand new expensive wheels are scratched up. Also when I picked up my vehicle the headlight was not plugged back in so the reassembly process wasn’t done to the fullest extent. The only decent thing I can say is that the paint color matched exactly to that so great job to the painter for taking the time to get the color match perfectly.
• LG

  Lorenzo Gaddis

  Feb 20, 2026
  1.0
  To start this is my fault, I didn’t read the reviews before taking my truck there. I just hit a deer in my brand new truck and I just wanted it fixed. This happened back in October 2025. It’s now a week before march and I have no ETA of when I’m getting my truck back. It’s been one reason after the next. I can’t comment on the quality yet, I just hope it’s better than what I’ve read
• JS

  Jack Stemen

  Jul 15, 2024
  1.0
  What an absolute nightmare! Brought my Sonata in at the end of May to repair damage. Fast forward to now, mid July, I’m constantly being told they’re still waiting on parts. No one there can give me an update as to when it’ll be completed, furthermore they don’t provide consistent updates as to when it will be or when certain parts will arrive. To say this whole experience has my blood broiling is an understatement. Save yourself a headache and go elsewhere.
• JC

  Jason Close

  Jul 8, 2024
  1.0
  Absolute nightmare. January 2024 I brought my Avalon in to have the blizzard white paint correction done under warranty as I was beginning to have paint flaking off the car. I also had a dent in the passenger door (caused by me) that i said I'd like fixed (on my dime) since they would already have the paint. The guy I dealt with about my case said shouldn't be a problem (this guy no longer works there I've come to find out). Either way, they had my car for about a month, no big deal, however, they cracked my windshield upon re-installation. Also, they didn't do anything with the passenger door. I was told i could wait for a new windshield to come and leave the car with them, or they'd put the cracked windshield back in so i could at least have my car back. There seems to be no loaners available here which surprises me actually. It was becoming difficult to get both my wife and I to work with one vehicle as we work 30 miles apart so i chose to pick up the car. Apparently, for Toyota to cover the windshield (that THEY broke), it had to be a no-kidding Toyota windshield which of course was on backorder. Fast-forward to May 2024, I got a text from a very nice lady who seemed very willing to help me get this car finished. She said my windshield had arrived but now there seems to be some beauacracy about who can install it or something. It can't be the auto glass place they typically contract out or something to that effect. She seemed to be having difficulties communicating this issue with the management? Here we are now in July of 2024, my cracked windshield is really cracked now, looks like hell and to top it off, there's more paint coming off around the windshield of all things. What an absolute nightmare *Update* 23 Jan 25 - The paint repair was finished in Sept 2024. Not to my surprise, upon close inspection, appears it was done as minimally as possible and low and behold, more paint is starting to flake off. I sold the car at a heavy discount as I'm over the nightmare.
• ZZ

  Zachary Althouse (Zach)

  Mar 12, 2022
  5.0
  Nice clean environment friendly staff willing to help out