Valvoline Instant Oil Change

Reviews

• CD

  Charlene Dye

  2 days ago
  5.0
  This was my first visit and the customer service was Too Tier!! They had a hard time getting my hood open and Nicole tussled with it until it opened. She even went the extra mile to ensure that it would open for me in the future. Nicole Rocks. I will definitely be back!!!
• ES

  ebony summers

  6 days ago
  5.0
  Nicole the manager and Benjamin were really sweet and helpful! I just purchased a new vehicle and she was more than helpful. She explained everything I didn’t understand and the staff were just overall great! I appreciate them so much I’ll be back again
• VT

  VozDaEngineer TM

  Feb 27, 2026
  1.0
  Went for a simple oil change and the young guy started touching my battery, I had a brick wedged to hold the negative wire to the battery and he removed and held it up asking the manager what was this, only for her to say “put that back don’t touch anything” as if he already made a mistake in which he did because that was helping my my batter stay connected to the car a problem I got only because my last visit at Valvoline in Warrensville the crew again touched my battery but that time they moved the metal holder that holds the battery down and made it touch the positive charged in which later that day my battery had a hole because it was leaking fluid because the metal was touching. Im done with Valvoline there workers are incompetent and don’t follow simple directions
• JU

  Jas Unapologetically

  Feb 23, 2026
  5.0
  Nicole! Nicole! Nicole! Thank you for looking out for the girls! She explained everything so effortlessly it was seamless. I appreciate you!
• JC

  Juanamarie Corbitt

  Jan 25, 2026
  1.0
  On January 9, 2026, I visited this Valvoline to get an oil change on my 2020 Honda Accord. It was a windy day as I looked at the the Weather Channel app and the wind was blowing over 21 mph around this time. The highest wind I saw on was 27 mph. When I arrived, there were 7 cars waiting and 1 car in each of the 2 bays. I patiently waited for 2 hours to get an oil change. There was an issue that arose as Eli and D-Lo were finishing up the service on my car. D-Lo opened the garage door while my hood was still up. The wind was blowing so hard at this moment (creating a wind tunnel) that it whipped the hood of my car back so much that it almost ripped my hood off the hinges. Eli and D-Lo saw this happen so they grabbed the hood on each side of the car and tried to close it, but they couldn’t close it against the wind blowing. I’m in the car the whole time watching this happen so I yelled out the window, “It’s the wind. Close the garage door.” Eli heard me and yelled to D-Lo to close the garage door. Eli held the hood of my car from flying off while D-Lo went to close the garage door. There was an issue with closing the garage door so they switched and D-Lo held the hood from snapping off while Eli fixed the garage door issue and was able to close it. They were able to close the hood of my car after the garage door was closed. They finished servicing my car then I left. During this event my car was damaged which I was unaware of until I got home and discovered it. The edges of my car where the hood attaches to the rest of the car were bent upwards since the hood blew back beyond capacity and almost tore right off. The hood of my car still being open when the garage door was opened up created this damage. I believe the hood would have ripped off if they weren’t holding it. When I discovered the damage I called to speak with the manager, Nicole. After explaining the situation, she told me that I would have to come back for her to assess the damage to the vehicle. She was not apologetic at all and seemed to be on the defense the whole time. I really didn’t have time but I returned and parked in their parking lot. Nicole saw me park then she went over to speak with Eli. After that, she had another employee come out to my car and give me instructions. She told him to tell me that I needed to come into the bay for her to assess the vehicle. I decided not to go to the back of the line and wait again for an unknown amount of time as there were 6 cars waiting. On January 15, 2026, I went to the same Valvoline after work during a snow storm. When I arrived there was no wait and I was able to get right into the bay. Nicole came out with an attitude and asked me where the damage was on my car. I showed her and she said, “Yeah we’re not fixing that.” I said, “Why not? This happened at your facility under your care. I know you watched the video.” She said, “Yes, I watched it and we’re not fixing it. We can’t control the wind. Our policy is to keep the garage door open in above 45 degree weather.” I said, “But, you can control the process and the garage door wasn’t open the whole time. It was opened while my hood was still open creating this problem. That’s ok, I’ll just call back the customer care number.” With a smug attitude she said, “Ok they’re just going to send you back to me.” Then she walked away. I called customer care and they indeed tried to send me back to her. I requested to speak with the general manager and I still haven’t received a return phone call yet. I’ve been dealing with this issue for over 2 weeks now. A flawed process of having the garage door closed to do the oil change on an overly windy 47 degree day, to opening up the garage door which created a wind tunnel prior to closing the hood is what damaged my car. Not the wind alone. My car was damaged by a person modifying the environment by opening the garage door which allowed the wind to just about snap the hood of my car off. Needless to say, I will not be doing business with Valvoline anymore.

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