Pilot Travel Center

3.8
1411 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Seville, OH! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
8924 Lake Rd, Seville, OH
44273, United States

Hours

Reviews

3.8
1,411 reviews
5 stars
571
4 stars
380
3 stars
216
2 stars
95
1 star
149

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous customers reported dirty and poorly maintained showers and bathrooms, with some stating they were unusable.

Customer Service

Mixed reviews on customer service; while some employees were praised for their helpfulness, others were described as rude and unprofessional.

Parking Availability

Many customers appreciated the ample parking space available at the location.

Facility Condition

The facility is described as outdated and in need of renovation, with complaints about the overall condition of the building and amenities.

Product Availability

Customers noted issues with product availability, particularly food options and cleanliness of food service areas.
  • PP
    Pierre
    Nov 16, 2025
    1.0
    The Dirtiest and nasty showers i have seen 🤢🤢🤢
  • VM
    Vania Marianchuk
    Oct 28, 2025
    1.0
    dirty shower! zero star
  • AN
    Aaron Nussbaum
    Oct 17, 2025
    1.0
    Stay far away from this gas station. My car overheated on the interstate was able to limp my car here and I go inside to buy coolant. I purchase the coolant (that was $21.99 which is about double from most places. I needed it so it's whatever.) walk out to my vehicle open the cap on the coolant and it's already opened and it's not coolant in the jug (wasn't putting a mystery fluid in my car) I suspected it was probably water. So I do what I think most people do in this situation and take it in to get a replacement. I was only out of the store for maybe 2 minutes and I take the coolant up to the register and told the cashier(who is the same one who just rang me out) that the coolant he just sold me was opened and I believed wasn't coolent and I wanted an unopened container. He proceeded to walk off without saying a word to me. So I'm standing there wondering what's going on and here comes the cashier and another person who I'm assuming is a manager. This other person asks me what's the problem and I explained to her what the problem is and she starts telling me I'm a liar and I'm trying to scam them and she's not refunding me anything and belittling me like I'm a piece of trash. And I tell her I'm not asking for the cash back I just want a replacement my car overheated and I need it get home and she can go look at the cameras and see that I clearly took the cap off seen it was opened and walked back to the store and she continues to tell me that I'm trying to scam them and if I want my money to call corporate she's not refunding me. Needless to say I had to buy another container of coolant from there because I needed it to get home. I just wanted to let people know how pilot treats costumers and to be wary that if you buy something from them don't expect a refund if something bad with the product and their managers have no problem calling customers names
  • RP
    Roeung Pil
    Sep 24, 2025
    1.0
    this truck stop she go around knock on truck door Wake everybody to move the truck the middle of the night Even we don't block nobody 😡😡😡
  • MH
    MICHAEL HART
    Sep 17, 2025
    1.0
    I can say the facilities were clean the staff and Wendy’s was great however, as I was leaving, I stopped by tobacco. The gentleman asked for my ID. I do not look anywhere near below 40 but whatever I said sure he said I need to scan it. I said no so you can’t scan my drivers license you can look at the date of birth Where I can read it to you. Well, then I can’t sell you tobacco. I could get in trouble and get arrested I explained to him no certified present you with false ID I get arrested and there’s no reason for you to scan my drivers license and have all the information the barcode on the back of the drivers license contains all of my personal information Pilot. Your policy is bullshit. I’ve never had the issue before your employees don’t know how to use common sense and if this is pilot stance, I quit buying fuel there easy enough

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.