Many customers praised the friendly and helpful staff, particularly mentioning employees like Benton, TJ, and Owen for their exceptional service.
Wash Quality
While some customers were satisfied with the cleanliness and effectiveness of the wash, others reported issues with missed spots and inadequate drying.
Membership Issues
Several reviews highlighted problems with the monthly subscription model, including unexpected charges and dissatisfaction with the service level compared to previous experiences.
Value for Money
Customers expressed mixed feelings about pricing, with some finding it reasonable for the service provided, while others felt it was too expensive for the quality received.
Operational Efficiency
Feedback indicated that during busy times, the service could be rushed, leading to a less thorough wash experience.
VH
Victor H
Oct 14, 2025
1.0
!! CAUTION !! they will automatically subscribe you to a monthly subscription! I was very clear with the attendant that I wanted to purchase a single wash. Instead, they subscribed me to their monthly subscription. Luckily I was able to cancel before they charged me again.
CC
Cameron Clifford
Sep 26, 2025
5.0
I really like going to Tommy’s Express. The car wash is quick, super easy to use, and my car always comes out looking really clean. The vacuums sucking power is like no other and work really well, and I love that they have those little air blower tools to get water out of the mirrors and cracks. The place is always clean and Drake is extremely friendly and helpful if you need anything, knows it all and is not afraid to explain. It’s just a smooth, no-stress experience every time I go. Definitely recommend it!
LD
Lindsey D'Andrea
Sep 25, 2025
5.0
I have a monthly membership and love it. The staff at Powell, especially Lilli, are phenomenal!
JH
James Hohman
Sep 25, 2025
5.0
Lovely car wash, lovlier service, Benton Scott got me feelin shiny. Got a free scent for my car, Benton Scott scented. Got the best smelling and looking car in town now
CS
Caleb Smith
Sep 25, 2025
5.0
Mmmm my helpers name was benton, very kind, very helpful, I had such an enjoyable experience and my car is squeaky clean