Customers reported inconsistent wash quality, with some leaving with dirty areas and others praising the thoroughness of the wash.
Customer Service
Many reviews highlighted friendly and helpful staff, particularly mentioning employees like Benton, TJ, and Owen.
Membership Issues
Several customers expressed frustration with automatic subscription enrollments and billing issues, particularly after the acquisition of Blue Sky.
Overall Experience
While some customers enjoyed the fast service and cleanliness, others noted dissatisfaction with the wash results and customer service responsiveness.
EE
Ezra
3 days ago
1.0
Embarrassingly poor car wash. First time here, got their top of the line option over $20 and the car is essentially unwashed in certain areas. These places keep jacking up prices and giving worse and worse service. How about paying someone to spray the car before going in? Cheapskates.
MS
Misti S
3 days ago
4.0
Quick, monthly price isn’t bad either. It just closes early somedays and it doesn’t get the very back of my car very clean.
GG
Guyzer
Dec 20, 2025
1.0
Beware! Don’t take your expensive car here. They don’t deliver the wash your purchase. I took both my cars here the same day. I got the “works” service. There was so much water left on my windshield, hood, and the rest of the car that I had to wipe it done with towels. I did not get the ceramic coat or the tire shine that supposedly was included. The rear of the cars and the lower side panels still had dirt on them. The tire spokes were filthy. Based on this, I would not trust the quality of their water or anything else about this company.
VH
Victor H
Oct 14, 2025
1.0
!! CAUTION !! they will automatically subscribe you to a monthly subscription! I was very clear with the attendant that I wanted to purchase a single wash. Instead, they subscribed me to their monthly subscription. Luckily I was able to cancel before they charged me again.
CC
Cameron Clifford
Sep 26, 2025
5.0
I really like going to Tommy’s Express. The car wash is quick, super easy to use, and my car always comes out looking really clean. The vacuums sucking power is like no other and work really well, and I love that they have those little air blower tools to get water out of the mirrors and cracks. The place is always clean and Drake is extremely friendly and helpful if you need anything, knows it all and is not afraid to explain. It’s just a smooth, no-stress experience every time I go. Definitely recommend it!