Enterprise Rent-A-Car

4.3
226 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Portsmouth, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Portsmouth location today.

Location

Enterprise Rent-A-Car
1615 Chillicothe St, Portsmouth, OH
45662, United States

Hours

Reviews

4.3
226 reviews
5 stars
168
4 stars
14
3 stars
9
2 stars
6
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and accommodating, with many highlighting specific employees for their exceptional service.

Vehicle Availability

Several customers reported issues with vehicle availability, including not receiving the car they reserved and being offered smaller or different vehicles than expected.

Cleanliness and Condition

While many customers noted that vehicles were clean and in good condition, some reported receiving cars that were not adequately cleaned or had maintenance issues.

Reservation Issues

Multiple reviews mentioned problems with reservations, including cars being given away despite prior bookings and lack of communication regarding availability.

Pricing Transparency

Some customers expressed dissatisfaction with unclear pricing, particularly regarding deposits and total rental costs, leading to feelings of being misled.
  • MP
    Mark Pierce
    Nov 3, 2025
    5.0
    Great rental experience.
  • TM
    tisha meade
    Oct 29, 2025
    5.0
    Great group of young men working at the Portsmouth location. All were very polite & helpful. 1st car I picked up wasn’t what I expected, but they were able to get another one the next day!
  • RV
    Rebecca Vanzandt
    Oct 29, 2025
    5.0
    Hands down the best customer service I’ve ever experienced. I have had to rent twice in the past month. Both times last minute emergencies. The entire staff was amazing, I can not stress that enough. Dealing with a family health crisis, I have been very stressed to say the least. Every single person that I have interacted with at this location went above and beyond to ensure that getting where I needed to go was NOT something that I had to worry about. Matt is genuine, kind, caring, and compassionate. I wish I knew the other guys names as well because every single person there exemplified these qualities. I can’t thank them enough.
  • RV
    Rebecca Vanzandt
    Oct 18, 2025
    5.0
    Superb customer service and great vehicles! Couldn’t be happier! Matt was excellent and attentive. This was my first time renting a car and he made me comfortable and was happy to answer all of my questions!
  • TS
    Tyler Sparks
    Oct 13, 2025
    5.0
    Ive used the Portsmouth branch several times and they are always great to talk to and very helpful every time! Definitely recommend renting a vehicle here if you ever need one!! Also decently priced so it doesn’t break the bank!

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Portsmouth, OH offer?

Enterprise Rent-A-Car offers car rentals, including vans and luxury cars, with flexible rental options and airport pick-up service.

Where is Enterprise Rent-A-Car located in Portsmouth?

Enterprise Rent-A-Car is located at 1615 Chillicothe St, Portsmouth, OH 45662.