Business Details
About
Car Wash
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.1
458 reviews
5 stars
273
4 stars
71
3 stars
36
2 stars
21
1 star
57
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers expressed disappointment with the quality of interior cleaning, noting that areas like cup holders and mats were often overlooked.
Customer Experience
While some customers praised the friendly and helpful staff, others reported rude service and a lack of accountability for mistakes.
Pricing Concerns
Several reviews highlighted that the prices are perceived as high relative to the quality of service received, leading to dissatisfaction.
Inconsistency
The quality of service varied significantly, with some customers receiving excellent care while others experienced poor cleaning results.
Membership Issues
Customers reported confusion and dissatisfaction with membership changes and the perceived value of the services offered.
- SSSamanthaOct 12, 20251.0Extremely disappointed with the quality of the interior Cleaning service. I purchased the "everything" package and while the outside of the car looks fine, The inside of the car barely looks touched. You can tell the door frames and car mats (which was an Upcharge) were wiped down, but that's about it. For $55 I would expect them to at least use a vacuum on the car seats, but I guess I was just hoping for the quality of waterway past. I don't plan on going back to waterway, there are much better, less expensive options elsewhere.
- SVsri vyshnavOct 1, 20251.0It’s really not worth at all. Very very bad service. I selected car wash and interior vacuuming. Car wash was good but interior vacuuming is THE WORST. Very very disappointed with the result
- JHJack HartSep 21, 20251.0Are you kidding me they changed $30 for a full Service car wash is inside and outside, which is a bad cause you could use as many times but they have no help so you have to wait 40 minutes to get your car washed. That’s crazy.
- PFPAUL FAYAug 21, 20255.0Express monthly pass is the best, couple times a month. I throw an extra 25. The Pepperpike store is Awesome need more of those.
- KWKP WashingtonAug 3, 20255.0Used this location consistently for 7 years. Overall, great service!
Frequently Asked Questions About Waterway Carwash
What services does Waterway Carwash offer at the Pepper Pike location?
Waterway Carwash in Pepper Pike offers full-service car wash services, major brand gasoline, snacks, drinks, and other convenience store merchandise designed for customer comfort and quick service.
What are the operating hours of Waterway Carwash in Pepper Pike?
Waterway Carwash is open Monday through Saturday from 7:00 AM to 7:00 PM, and Sunday from 8:00 AM to 7:00 PM.
Is the Waterway Carwash in Pepper Pike wheelchair accessible?
Yes, the Pepper Pike location features wheelchair accessible entrances, parking, seating, and restrooms.
What payment options can customers use at Waterway Carwash?
Customers can pay using American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
How can I contact the Waterway Carwash customer service?
You can reach Waterway Carwash customer service by email at customerservice@waterway.com or by phone at +1 216-896-5500.
Where is Waterway Carwash located in Pepper Pike?
Waterway Carwash is located at 30299 Chagrin Blvd, Pepper Pike, Ohio, 44124, USA.
What nearby gas station can customers visit near Waterway Carwash in Pepper Pike?
Customers can also find a bp gas station with a convenience store and car wash services nearby, which provides an alternative fueling and convenience stop.
Which real estate agent offices are near Waterway Carwash?
Several real estate agents and services including The Schuman Team, Michelle DeGulis Bevins, Realtor, and Howard Hanna Pepper Pike are located near Waterway Carwash, which might be convenient for clients visiting the area.
Is there a medical or dental service close to Waterway Carwash in Pepper Pike?
Yes, Dental & Cosmetic Solutions, providing dental and teeth whitening services, is located nearby Waterway Carwash, offering convenient health and medical care options.
Where can I find more information about Waterway Carwash's services online?
You can visit their website at https://www.waterway.com/locations/pepper-pike/ or check their car wash services menu at https://www.waterway.com/car-wash-services/.