Enterprise Rent-A-Car

Reviews

• RR

  R R

  Feb 26, 2026
  1.0
  Totally inappropriate handling of rental. I repeatedly informed and asked for a discounted price since I did not have rental car coverage on insurance. They were well aware that my car was at the body shop and this was an insurance claim. Agent who gave me the car assured me I was getting the discounted rate- never asked for the insurance claim number. I was quoted an online price of $27 per day and was billed @ almost $50 per day. Now they are saying tge invoice is closed and only upper management has to resolve this because the guy that issued the car did not take down the insurance claim number on the rental agreement I came to enterprise only because progressive said they will honor a discounted rate. The agent said I was getting the max discounted rate Today I called the 800 number given. I spoke with someone called Camy who took down details assured me someone will call me and issue the refund. Nothing happens the whole day, and I call a again and speak with Ernie. He tells me this message was not forwarded to upper management. He says he will do it and gives me a reference number Do people working for this company even know what they are doing? I need them to honor the originally quoted rate and refund the rest back to my credit card
• MD

  Maddi Dean

  Feb 26, 2026
  5.0
  Avery & (Adam?) was an absolute pleasure to work with. Avery delivered a Nissan Altima to the body shop in Mount Vernon and answered all of my questions and was so personable & kind! Thanks Avery for all your help, she really deserves a raise! Adam also was very kind over the phone. Would 100% work with you guys again. Thanks Newark Enterprise!!
• SG

  Steve Green

  Feb 18, 2026
  5.0
  I couldn't be more pleased. You guys did a great job. The Jeep Wagoneer was immaculate, performed very well with plenty of room for everything and everyone. Thank you for helping make our much needed vacation, that much more enjoyable. And a special thank you to Greg for going the extra mile. Thank you!!
• MB

  Mark Bline

  Feb 17, 2026
  5.0
  I requested an AWD intermediate SUV but upon arrival they did not have an AWD vehicle in that class so they moved me up to the next size SUV class at no extra charge to make sure I had an AWD vehicle.
• CC

  Cathy Cole

  Feb 4, 2026
  1.0
  I would give this zero stars if I could. No communication, no follow-up, zero customer service, and random billing for an insurance rental agreement. I was told one thing by the insurance company and the repair show, and Enterprise did the exact opposite. Despite my reaching out (after being threatened with legal action??????), my inquiries went somewhere into the ether. I sent more than 10 emails in hopes of better communication and received zero response. I would absolutely NOT recommend this Enterprise location and after this experience, Enterprise in general.

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