Enterprise Rent-A-Car

Reviews

• SJ

  Sondra Jones

  2 days ago
  1.0
  The manager of that place was nasty as hell I would not recommend that place to anybody they don't tell you about all the charges up front they keep everything a secret until you get there not highly recommended
• AD

  Amy Dummermuth

  2 days ago
  5.0
  Great customer service at the new philadelphia location!
• JD

  Jenny Darling-White

  Apr 18, 2026
  1.0
  If you have the ability to use any other location, please avoid the Enterprise New Philadelphia office. While I have been treated kindly and respectfully by several customer service representatives over the phone in Columbus offices and on the national number, it has been a nightmare dealing with Kevin W, the Assistant Branch Manager. I don't think it's a coincidence that several of the 1 star reviews of this location are from women. Since my first call with him he was dismissive, rude, and had absolutely no willingness to help me solve my issue. I had reserved a mid size SUV at the Columbus Airport because I have a large amount of luggage. Our flight was significantly delayed, and the lot at the airport was almost entirely empty. It was obvious they were doing what they could at 11:30 pm. So when I was given a Jeep Truck, I knew it would not work for our needs, but I assumed this would be easily remedied. I was wrong. For 3 days now I have tried to trade out my vehicle with Kevin. He claimed the only vehicle he had available was a small sedan, which again, does not meet my needs nor is it what I paid for. Today I drove to the office after calling 4 times without getting an answer. The parking lot was PACKED. Easily 30 cars plus. Kevin did not acknowledge my presence for close to 20 minutes even though he obviously knew who I was because of the Jeep truck. Even though the man in front of me was allowed to go and look through several vehicles to choose which one he preferred, as well as reserve an additional vehicle for a later date, I was rudely told my only option was the too small sedan. No apologies, no empathy or concern of any kind. Just take what I give you lady, or get out of my way. The office would close in an hour and 20 minutes from when I was there, and no one else was present. Zero chance all of the vehicles in that lot were going to be leaving that day. He stated they were all reserved, which is ironic because one would also think I would have been placed on a reservation list after multiple phone calls and days of waiting. I refuse to believe I would have been treated this way if my husband or even my son was present. I know customer service is not easy, I absolutely try to not be a Karen. At the same time, I do expect to be treated with respect, and that companies provide the items and services they advertise and I pay for. I believe Enterprise will eventually make this right for me. I don't believe Kevin W has the customer skills or personality needed to represent Enterprise, especially at an Assistant Branch Manager level. Please, save your time, your energy, and your money and go elsewhere for your rental needs.
• BW

  Bill Waltz

  Apr 16, 2026
  4.0
  Alex Haney was the person who turned this event from a catastrophe into a successful rental agreement
• RB

  Ryan Bowland

  Apr 8, 2026
  5.0
  Rented , a car to take on a trip, this is my third time renting from enterprise in New Philadelphia and have had no issues.