Need a rental car in New Philadelphia, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our New Philadelphia location today.
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude behavior and poor communication.
Vehicle Condition
Several customers complained about receiving vehicles that were dirty, had unpleasant odors, or mechanical issues, leading to dissatisfaction.
Reservation Issues
Multiple reviews highlighted problems with vehicle availability and fulfillment of reservations, causing frustration among customers.
Efficiency
Some customers noted quick service and efficient check-in/check-out processes, while others experienced long wait times and delays.
TY
Tammy Yoder
Feb 20, 2026
1.0
Very bad experience. A billing nightmare. Figures kept getting shuffled with no explanations. I asked about my $50 deposit. Was told 'that was used a long time ago. This is what you owe'. I was given a paid receipt not showing my $50 deposit or what day my card was charged for the balance. I was rudely treated & not given answers to my questions. I am posting this review for my mom.
TS
Thomas Simmelink
Jan 29, 2026
5.0
Good service. Good vehicle.
OM
Oscar Miller
Jan 21, 2026
5.0
Not only will I use this enterprise location in the future but I will strongly recommend it to others. I was treated extremely well from the minute I arrived to the time I dropped off vehicle... thanks to everyone at the counter I spoke to
CK
Casey Kline
Dec 27, 2025
1.0
Do not rent cars from this location unless you have METICULOUSLY documented damages of your rental. I attempted to rent a car here and they tried to hide damage and when I pointed it out, they refused to properly document it on my rental agreement. There’s only one reason to be that shady… A surprise repair bill two months later. Again, be very careful with these shady characters. They are also rude and do not look customers in the eye… VERY creepy.
MR
Melody Reed
Dec 13, 2025
1.0
I have rented vehicles from them, many of times and have never had as bad experience as I had this time the car stinks. So bad it makes you sick. The check engine lights on and don't run right.
It was just a horrible experience, new philadelphia Ohio I hope they see this. BY THE WAY, I CALLED THEM.AND THEY SAID SO WE WOULD GET AHOLD OF ME AND NOBODY CALLED BACK.
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