Business Details
About
Car Wash
Home grown and operated, Moo Moo Express Car Wash is Central Ohio’s award-winning, premier express car wash with 34+ locations and growing.
The Moo’s fast, high-quality, and environmentally friendly car washes are 100% satisfaction guaranteed, and available in 4 options: Low Fat ($7), Whole ($12), Crème de la Crème ($18), and our BEST Ceramic 4 Ultra ($22).
The Wash Smart Monthly Unlimited Wash Club, starting at just $20 a month per vehicle, offers unlimited car washes at any Moo or 100+ Express Wash Concepts locations across six states. Brands include Moo Moo Express, Flying Ace Express, Clean Express Auto Wash, Green Clean Express Auto Wash and Bee Clean Express Car Wash.
Details
- DebitAvailable
- Mobile paymentsAvailable
Location
Moo Moo Express Car Wash - New Albany
10000 Johnstown Rd, New Albany, OH
43054, United States
Hours
Reviews
4.3
81 reviews
5 stars
60
4 stars
7
3 stars
4
2 stars1
1 star
9
- BWBrian WorkmanDec 12, 20235.0Nice place. Helpful people. Get the $30/month pass if you want underbody wash at a minimum
- BLBrandi LouAug 13, 20231.0Wouldn’t recommend this location. Messed up my car and no one here took responsibility or even acknowledged what happened. Luckily, I was able to get my car to a mechanic the same day. If you decide to come here, beware.
- JJJalen JohnsonJul 23, 20235.0customer service was amazing, didn’t have to talk to anyone and i got out quick and efficiently
- KAKandice AlexanderJul 23, 20231.0Very disappointing. I believe this was their opening weekend and they were advertising free car washes. I pulled in and learned that you have to donate to their chosen charity to get the free car wash. No big deal, it was for a good cause. I donated $10 and everyone was supposed to be getting their premium car wash, which was $22. Well, the attendant asked if I wanted to sign up for their car wash club and the first month would only be $1. I said yes, but he was unable to sign me up because they were having so many tech issues. He told me to ask the attendant inside, but I could tell he was too busy. I noticed the person directly in front of us was getting wax applied to their car, there was a sign that indicated what wax they were getting between the basic, mid level, and premium. The sign lights up to say she was getting premium. When it was our turn, there was nothing lit up and I noticed the water had turned off. The dryer was even turned off, so we pulled out with soap all over the vehicle. There was an attendant who apologized and told us if we parked, he'd rinse us off. But we weren't the only ones this happened to, so there were 2 people ahead of us, so this added about 15 minutes to our time at the car wash. I thought we'd get offered a free wash to come back, but there was nothing. I know the donation wasn't me paying for the wash, but essentially it was, and what we received was poor quality even if it were truly free.
Frequently Asked Questions About Moo Moo Express Car Wash - New Albany
What can I expect?
We strive to provide the industry’s best, high-quality, and eco-friendly express wash experience available! After selecting your wash at our convenient payment kiosk, one of our experienced Crew Members will help guide you into our wash tunnel. We’ll ask you to put your car in neutral, and then simply sit back and enjoy your wash. At the end of the wash tunnel, during the drying cycle, an electronic sign will notify you when it is safe to put your car into Drive to exit the wash.
Are you a touchless car wash?
Our washes use the most state-of-the-art gentle wash material called EnviroSoft. It is a brushless (but not touchless) cleaning technology that cannot scratch or damage your car. Please feel free to ask our onsite staff any questions before you wash— we are happy to further explain our wash process!
What types of vehicles do you wash?
Our vehicle clearance is 7’2”. Our conveyor tracks support a tire width of up to 13.5 inches, and we cannot accept trucks with dual wheels or vehicles over 85 inches wide. For the safety of our customers, team members, and wash equipment, we cannot wash vehicles with bike/scooter/wheelchair/utility racks. We sincerely apologize for the inconvenience.
Do you recycle water?
We are proud to offer an environmentally friendly wash that saves 100+ gallons of water per wash vs. driveway washing. As a participating member of the WaterSavers® program, our wash process uses an on-demand timing system that profiles and measures your vehicle delivering water precisely to your vehicle's surface. Our wash water is then captured and routed into our extensive reclamation system. This system treats the water removing all solids and contaminates and redelivers to the vehicle. This system allows us to safely and effectively wash your vehicle with less than 20 gallons of fresh water.
Do you take credit cards?
Yes, for our single washes we accept cash, Moo Moo gift cards, and all major credit and debit cards as forms of payment for our single washes. For our Unlimited Wash Club, we require a major credit or debit card.
Are your vacuums truly FREE?
Yes!
Do you offer interior or exterior detailing?
As an express wash, we do not offer interior or exterior detailing services. We invite you to visit our free vacuum lot to clean your vehicle’s interior and offer a wide range of car cleaning supplies (dash wipes, bug & tar remover cloths, microfiber drying towels, wheel cleaning sprays, and air fresheners, to name a few) all competitively priced.
What if I am not satisfied with my wash?
We want you to be completely satisfied with your wash experience and offer a 100% satisfaction guarantee. Please see a staff member following your wash if you are unsatisfied and we will offer a rewash immediately. If you are still unsatisfied with your rewash, we will offer a refund.
Is Moo Moo Express Car Wash a Franchise?
We are proud to be a locally owned and operated business and do not currently offer franchise opportunities.
What can I expect at Moo Moo Express Car Wash - New Albany?
You can expect a high-quality, eco-friendly express car wash with guidance from experienced crew members from start to finish.
Is Moo Moo Express Car Wash a touchless car wash?
Our wash uses EnviroSoft, a brushless but not fully touchless technology that is gentle and cannot damage your car.
What types of vehicles can Moo Moo Express Car Wash accommodate?
We wash vehicles up to 7’2" in height and 85 inches wide, with tire widths up to 13.5 inches. Vehicles with dual wheels or racks are not accepted.
Does Moo Moo Express Car Wash recycle water?
Yes, we save over 100 gallons per wash by using a reclamation system that treats and reuses water, using less than 20 gallons of fresh water per wash.
What payment methods does Moo Moo Express Car Wash accept?
We accept cash, Moo Moo gift cards, all major credit and debit cards for single washes, and credit/debit cards are required for the Unlimited Wash Club.
Are the vacuums at Moo Moo Express Car Wash free to use?
Yes, our vacuums are truly free for customers to use.
Does Moo Moo Express Car Wash offer interior or exterior detailing?
No, we provide an express wash only. However, free vacuums and competitively priced cleaning supplies are available for interior cleaning.
What are the operating hours for Moo Moo Express Car Wash - New Albany?
We are open Monday through Saturday from 7:00 AM to 8:00 PM, and on Sundays from 8:00 AM to 8:00 PM, with adjusted hours on select holidays.
How can nearby places like Popeyes Louisiana Kitchen enhance my visit to Moo Moo Express Car Wash?
After your car wash, you can enjoy a meal at nearby Popeyes Louisiana Kitchen, making it convenient to combine car care with dining.
Can I utilize facilities near Moo Moo Express such as Valvoline Instant Oil Change?
Yes, you can conveniently get an oil change at nearby Valvoline Instant Oil Change before or after your car wash.
What hotels are near Moo Moo Express Car Wash for visitors to New Albany?
Nearby hotels like Hampton Inn & Suites New Albany Columbus and Courtyard by Marriott Columbus New Albany offer convenient lodging options if you're visiting the area.