Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Mentor, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Mentor location today.
Location
Hours
Reviews
4.3
552 reviews
5 stars
397
4 stars
60
3 stars
20
2 stars
14
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and providing exceptional service, although some reported inconsistent experiences.
Rental Process
The rental process was generally described as easy and straightforward, but there were complaints about delays and issues with vehicle availability.
Vehicle Condition
While some customers received clean and well-maintained vehicles, others reported receiving cars that were not properly cleaned or had mechanical issues.
Reservation Issues
Several customers experienced problems with reservations, including cancellations and not receiving the vehicle they booked.
Overall Satisfaction
Overall, many customers expressed satisfaction with their experiences, but there were notable frustrations that could impact future rentals.
- AAAlivia3 days ago5.0I rent cars pretty often, and this Enterprise location consistently provides the best experience I’ve ever had. Dan and Jeff go above and beyond every single time. The service is excellent, the process is always smooth, and I’ve never had an issue with any of my rentals. I truly appreciate their consistency and professionalism—this is the only place I’ll be going to from now on. Highly Recommend!!
- PEPatrick EvansNov 15, 20251.0Booked rental months in advance spoke with location a week prior to picking up the rental. Arrived today just to be told they did not have the size vehicle I had booked and nothing they could do other than put me in a smaller vehicle which does not fit my family. I was left to scramble to figure things out on my own as I was leaving on a family vacation in less then 24 hours and the rep said they did not have any vehicles coming in or the ability to check other locations.
- RWRyan WilsonNov 8, 20255.0Had to rent a car due to my work vehicle being in the repair shop. Everyone was kind and very personable. I had an issue with the 1st car that I had, not their fault, and they quickly swapped out for a different one. Thank you Dan and all the employees there.
- DKDale KerverOct 22, 20251.0My wife was in an accident where her car ended up being totaled. She needed a car so our insurance, Travelers, reserved a car from Enterprise. I was not able to be there when they put her in the vehicle she rented. She has never done this before. They talked her into getting the optional protection package, at $23/day, even though they knew this was an insurance rental and any damages would have been covered by our insurance. They also sold her the fuel option even though we knew to return it with the amount of fuel we were given the car with. Twenty-five days later she got her new car. When I talked to Enterprise to get the final total, I was shocked to find out it was $1,034 after insurance of which $619.75 was the optional insurance and fuel service. I am an Enterprise Plus member. I am not happy that your salesperson did not thoroughly explain her options to her when they knew this was an insurance claim rental. When I talked with her, she said well most people take this option. I have never taken this option because if it is an insurance claim rental it is covered by our insurance, and I have additional coverage with American Express. In addition, when I looked at her credit card statement this morning, I found they had charged her another $475. When I talked to them today about it, they said they would be taken off eventually. They could not give me a date. These are the types of things that will make me not rent another car from Enterprise. We have been loyal customers over many years. I guess that does not matter. RA#9TSVQH
- CHChristian HullettOct 21, 20255.0This place sucks for real. I only gave them five stars because they bribed me with two Krispy Kreme doughnuts and a ticket to go see New Kids on The Block. I’m kidding. When I’m in the area, I only choose this location.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles are available for rent at Enterprise Rent-A-Car in Mentor, OH?
Enterprise Rent-A-Car in Mentor offers a wide range of vehicles including standard cars, vans, luxury cars, and more to meet your rental needs.
What are the operating hours of Enterprise Rent-A-Car in Mentor?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 9:00 AM to 2:00 PM, and Sundays from 9:00 AM to 12:00 PM.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Mentor?
You can reserve your rental car online at Enterprise's official Mentor location reservation page: https://www.enterprise.com/en/car-rental-locations/us/oh/mentor-3921.html
Does Enterprise Rent-A-Car in Mentor accept credit card payments?
Yes, they accept American Express, Discover, MasterCard, and Visa as payment options, along with cash and check.
Is Enterprise Rent-A-Car in Mentor owned by women or does it offer any discounts?
This Enterprise location is woman-owned and offers discounts for active military members.
What languages are spoken at Enterprise Rent-A-Car in Mentor?
English is the primary language spoken at this location.
What nearby places can customers visit after renting a car at Enterprise in Mentor?
After your visit, you can explore places like CLE Juice Box for smoothies, Sisters Tea Room for a relaxing tea experience, or Calico Jack Coffee Roastery for coffee and snacks, all located nearby.
Are there any nearby transit or community centers near Enterprise Rent-A-Car in Mentor that can help customers?
Yes, The Reserves Network, an employment agency and community center, is close by and could be helpful for local information and services.
Where can I find food or dining options near Enterprise Rent-A-Car in Mentor?
Nearby dining options include Papa John’s Pizza, Jackpot Street Food diner, and Pink Bandana Bakery for casual meals and treats.
Are there any nearby shops or specialty stores around Enterprise Rent-A-Car in Mentor?
Yes, nearby you can visit Anjelisa’s Boutique for bridal shopping, Style Cellar for women’s clothing, and Bleil’s Secret Garden for flowers and gifts.