AutoZone Auto Parts

Reviews

• JU

  James Urbansky

  Oct 30, 2025
  5.0
  Excellent product selection and friendly customer service.
• KW

  kisha whitby

  Oct 23, 2025
  5.0
  Excellent customer service! Today I went in for a headlight for my vehicle and was assisted by Customer Service Rep Prestley. He was very knowledgeable about the items that I needed. Presley went above and beyond and his mannerism really made my day. Thank you Prestley for such outstanding customer service you are truly awesome!
• HS

  hayward swiger

  Oct 11, 2025
  1.0
  Very unprofessional. I was angry because the part they gave me was the wrong one. The guy that was working there threw the receipt at me & said to take the part back home if I was going to act that way.
• EE

  ERep

  Sep 28, 2025
  1.0
  I called today to buy parts to do my brakes. Before I could get a word out the guy said “I’m going to put you on hold” and hung up. No “Autozone. This is so and so. Can you please hold”. Just rude and you lost a long time customer. Bye!!
• JC

  Jessie Campobasso

  Sep 18, 2025
  1.0
  Bought my son his 1st car. My dad took my son up to AutoZone to buy a new battery and wiper blades. The blades he picked out didn't fit so he took them back and let the sales guy help pick them out. The sales guy installed them. 2mths later I'm showing my son how to wash the car. We picked up the wiper arms to clean the windshield and the blades just fell off! I was trying to figure out how to snap it back in place but it didn't look to be the right fit. My son didn't realize the arms have a spring mechanism and accidentally let go of it while trying to get the blade back on. It cracked and splintered the windshield! Took these blades back up to AutoZone and my son recognized the one guy, said he was working the day they bought the blades but he couldn't get them on. Said another guy took over, but he wasn't there. The other guy seemed apathetic but came out to look at the car. He got one blade to snap on but the other would not. He agreed to refund them and helped us pick out a $71 Bosch brand instead of the $80 RainX brand. I said it's cheaper to buy Motocraft through Ford and to have them install them. They kept the blades. I filed complaints with both AutoZone and RainX... AutoZone GM is refusing any responsibility, but assures me he will reach out to the store and make sure the employees are properly trained on installing wiper blades and identifying a poor fit. Still waiting to hear back from RainX, but they did want the wipers back. Hopefully they understand. Hopefully AutoZone follows up with them. I told the GM he lost me as an AutoZone customer. ****UPDATE - this is in response to the "owner's" reply... I did as he asked and messaged that email address. NOTHING changed. No store owner or anyone else called. It was the same process that I did the 1st time when the General Manager called me to say it wasn't their responsibility. So if you choose to do business with this place think twice before letting them touch your car. The reply was probably to give the false impression he cares or does something about these problems.

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