Gerber Collision & Glass

Reviews

• CM

  c mckinley

  Apr 19, 2026
  1.0
  Scheduling online service,booked appt, I called to confirm if drop offs were available. Only to be told after receiving a txt confirm said appt that, it was invalid w out explanation an shown zero empathy because they were extremely busy. Well treating ppl poorly during a disaster is a clear sign of bad management.
• JS

  jo-lene szapowal

  Apr 6, 2026
  1.0
  I strongly advise against using Gerber Collision in Mayfield. Despite receiving weekly emails stating that our car would be ready 'that Friday,' it took them 2 months to complete the repairs. The initial claim was that the bracket for the front fender was on national backorder. However, after 7 weeks of inquiries, my husband managed to locate 17 brackets in 5 minutes. Following a phone call and discussion with the repair shop, the vehicle was finally deemed ready today. Notably, we dropped off the car on February 11th. Upon collection this evening, we discovered that the vehicle had accumulated 50 miles, the gas light was on (I never let my vehicles go under 1/4 tank), the car was left unlocked in a parking lot with signs disclaiming responsibility for theft or damage, and, most concerning, the car now shakes when braking.
• TG

  Tracy G

  Mar 26, 2026
  5.0
  I had an excellent experience at Gerber Collision in Mayfield Heights, Ohio. I want to specifically recognize Valerie and Jenna for their outstanding customer service. From the moment I walked in, Valerie went above and beyond to make sure my needs were met. She made the entire process smooth and stress-free, and I truly felt welcomed and taken care of. Jenna was amazing as well. She was my person of contact. She thoroughly reviewed my vehicle, provided a clear and detailed estimate, and kept me updated every step of the way. Their communication was consistent, and I never felt out of the loop. Both Valerie and Jenna helped relieve my anxiety and made me feel heard and appreciated throughout the entire process. I also appreciated how seamless everything was — they assisted with arranging my loaner, and I was even able to drop it off directly at Gerber without any hassle. The turnaround time was impressive — I received my vehicle back in less than a week, and the quality of the repair was excellent. I truly received top-notch service at this location. Hopefully I won’t need their services again, but if I do, I would absolutely return without hesitation. Added before and after photos. BMW x3 2026
• BM

  Brenda Moton

  Mar 25, 2026
  5.0
  Fantastic service and timely.
• DG

  David Goldstein

  Jan 12, 2026
  5.0
  Did an excellent review on what needed to be fixed. Worked well with my insurance company. Had the car fixed and ready on the date promised. Great overall experience. Would recommend to everyone.