Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Massillon.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
372 reviews
5 stars
291
4 stars
42
3 stars
13
2 stars
6
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, courteous, and professional, often highlighting individual employees for their exceptional service.
Efficiency
Many reviews noted the quick service and efficiency of the team, with customers frequently mentioning short wait times for oil changes.
Communication
Customers appreciated the clear communication regarding services performed and recommendations, with many feeling well-informed throughout the process.
Mixed Experiences
While most feedback was positive, some customers reported issues with service quality, including mistakes made during oil changes and unresolved follow-up issues.
Loyalty and Trust
Several customers expressed loyalty to the business, citing consistent good experiences and a sense of trust in the services provided.
- ERE Robinson4 days ago5.0Jerry handled my oil change the evening of 1/8, and he was fantastic. Very personable and kind, and he went above and beyond to help me. He presented all my options for maintenance and made recommendations without being pushy. He had a very upbeat attitude and I can tell he enjoys his job. Even though they were short staffed, I was in annd out in about 20 minutes and was highly satisfied! I would highly recommend him and he deserves a promotion!
- PKPatrick Kitchens5 days ago5.0Had my oil changed in my 2019 Nissan Frontier plus check out my rear differential. Did a good job on both at a Fair price. The staff was friendly and informative about my vehicle. Will go there again.
- TMTyler MarcoJan 6, 20265.0I had an amazing experience at this Valvoline Instant Oil Change. From the moment I arrived, the customer service was outstanding. Jerry was tremendous—he was friendly, professional, and very transparent throughout the entire process. He clearly explained what services were being performed, answered all of my questions honestly, and never made me feel pressured. Everything was quick, efficient, and smooth, and I left feeling confident that my car was well taken care of. This was one of the best service experiences I’ve had, and I truly appreciate Jerry’s excellent customer service
- PGPalfa GuidoJan 3, 20265.0Great stop, great oil change, and seemed like a great team running this Valvoline. Thanks for good, friendly service!
- ALAndrea LloydDec 4, 20255.0I was blow away by how courteous and kind the technicians were. I needed an oil change and a tire rotation. I had my 7 week old baby with me because I thought I would just keep him in his car seat. Unfortunately he became very fussy and I needed to get out and hold him. They were so kind and offered I stand in their office since it was freezing cold out and they had to open the doors. Each person I came in contact with was very professional and seemed like they truly cared for the costumer and their work. Would highly recommend and even recommend they get raises or some compensation for their kindness!
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change in Massillon provide?
Valvoline Instant Oil Change offers quick, stay-in-your-car oil changes and a wide range of preventive vehicle maintenance services for all types of vehicles.
What are the operating hours of Valvoline Instant Oil Change in Massillon?
They are open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:30 PM, and Sunday from 9:30 AM to 4:00 PM. They are closed on major holidays such as November 27, 2025, and December 25, 2025.
Where is Valvoline Instant Oil Change located?
It is located at 1266 Lincoln Way E, Massillon, OH 44646, USA.
Does Valvoline Instant Oil Change require appointments for oil changes or maintenance?
No, appointments are not required for services at Valvoline Instant Oil Change.
What payment methods are accepted at Valvoline Instant Oil Change in Massillon?
They accept debit cards, credit cards, and mobile NFC payments.
How can I contact Valvoline Instant Oil Change in Massillon?
You can call them at their main phone number, +1 330-830-9918, or use their alternate phone number +1 800-327-8242.
Which nearby places can customers visit before or after servicing their vehicle at Valvoline Instant Oil Change?
Customers can visit places like Metro by T-Mobile for mobile needs, Nine to Five Coffee Mart for coffee, or Fazoli's for Italian dining near Valvoline Instant Oil Change in Massillon.
Are there nearby automotive-related businesses to support vehicle owners in Massillon?
Yes, nearby automotive businesses include Advance Auto Parts for parts and accessories, Tigertown USA and Lincoln Way Motors for car sales, and LD Mobile Car Wash King and Detail Center for auto detailing.
Are there convenient nearby services for other needs while visiting Valvoline Instant Oil Change?
Yes, nearby services include The UPS Store 5845 for printing and shipping, CVS Pharmacy for medical supplies, and H&R Block for financial services and tax assistance.
How long has Valvoline Instant Oil Change been serving the Massillon community?
Valvoline Instant Oil Change has served the Massillon community since it opened on January 3, 1989.