Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Massillon, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Massillon location today.
Location
Hours
Reviews
4.4
411 reviews
5 stars
300
4 stars
48
3 stars
19
2 stars
10
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting excellent service experiences.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and availability, with some customers receiving vehicles that were not as expected.
Reservation Issues
Multiple customers reported problems with reservations, including overbooking and not having the requested vehicle available upon arrival.
Overall Experience
While many customers had positive experiences, there were notable complaints about service inconsistencies and communication issues.
Return Process
Customers appreciated the ease of the return process, with some mentioning convenient drop-off options.
- PHPaula Householder2 days ago5.0Dropped off the rental, she found out I was going to walk to next place to get a new car. She drove me to the dealership. It was less than a block away... but, it meant a lot to me!
- KBKatie BakerNov 10, 20251.0The car they gave me for my rental was gross. Seats were covered in stains and the whole car smelled awful. If I can avoid a rental here in the future I will.
- DJDonna JamesNov 4, 20255.0Great customer service friendly and quick. Car was great. Return easy.
- KVKathy VeitingerOct 26, 20255.0Excellent customer service from Jordan and his team. Resolved an issue with out of town Enterprise location.
- JJJameela JonesOct 21, 20255.0I had a beautiful experience with Enterprise Rent-A-Car. I was taken care of by their staff. They were so friendly. I felt seen and heard. I will definitely choose them again!
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Massillon, OH?
Enterprise Rent-A-Car in Massillon offers a wide range of vehicles including cars, vans, and luxury cars to meet your rental needs.
What are the operating hours for Enterprise Rent-A-Car in Massillon?
The Massillon location is open Monday through Friday from 8:00 AM to 5:30 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.
How can I make a reservation for a rental car at Enterprise in Massillon?
You can reserve your rental car online at Enterprise's website or by visiting http://enterprise.com/reserve.
What payment methods are accepted at Enterprise Rent-A-Car in Massillon?
Enterprise accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
Does Enterprise Rent-A-Car in Massillon offer any discounts for active military members?
Yes, the Massillon Enterprise location offers discounts for active military personnel.
Is Enterprise Rent-A-Car in Massillon a woman-owned business?
Yes, this Enterprise Rent-A-Car location is recognized as a woman-owned business.
What services does Enterprise Rent-A-Car provide at the Massillon location?
Services include car rental, van rental, luxury car rental, and airport pick-up options.
Are there automotive repair shops near Enterprise Rent-A-Car in Massillon?
Yes, Quinn's Ace Auto Repair and Quick Lane are nearby, providing convenient options for automotive repairs while renting a vehicle.
Can I find places to eat near Enterprise Rent-A-Car in Massillon?
Yes, there are several restaurants nearby, such as El Campesino, Stahlheber's, and Big Ass Salads, perfect for dining before or after your rental experience.
Where can I find car dealerships close to Enterprise Rent-A-Car in Massillon?
Nearby car dealerships include Lou's Eagle Motors, Waikem Subaru, and Diehl Subaru of Massillon, which might be useful if you are considering vehicle purchases or trade-ins.