Diehl Hyundai of Massillon

4.7
909 reviews

About

Hyundai DealerOil Change Service StationUsed Car DealerCar Leasing ServiceTruck DealerUsed Truck DealerCar DealerAuto Repair ShopAuto Parts Store
Welcome to Diehl Hyundai of Massillon, the premier destination for automotive excellence in Massillon. As a certified Hyundai dealer, we proudly offer an extensive range of new Hyundai models and meticulously inspected pre-owned vehicles. Our finance center is equipped to provide tailored loan and lease options with ease and transparency. Beyond sales, our skilled Hyundai technicians deliver top-tier maintenance and repairs, complemented by a comprehensive inventory of genuine parts. Experience the Diehl difference in Massillon for unparalleled vehicles and service.

Location

Diehl Hyundai of Massillon
3748 Lincoln Way East, Massillon, OH
44646, United States

Hours

Reviews

4.7
909 reviews
5 stars
800
4 stars
36
3 stars
10
2 stars
8
1 star
55

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers frequently praised the sales staff for being friendly, knowledgeable, and not pushy, making the car buying process enjoyable.

Customer Service

While many reviews highlighted excellent customer service, there were significant complaints regarding the service department's responsiveness and follow-up.

Service Issues

Several customers reported dissatisfaction with service repairs, including unresolved issues and poor communication regarding vehicle maintenance.

Overall Satisfaction

Many customers expressed high satisfaction with their vehicle purchases and the overall dealership experience, recommending Diehl Hyundai to others.

Financial Concerns

There were notable complaints about financial dealings, including issues with warranty refunds and perceived unethical practices.
  • GD
    Garrett Daum
    3 days ago
    5.0
    Gavin was super helpful and easy to work with, we were able to select the vehicle we wanted without any hassle or pressure to upgrade
  • CH
    Carol Hinkel-Borbonus
    Nov 6, 2025
    5.0
    We had a very good experience with Matt and others at Diehl!! We will recommend Diehl to family and friends
  • HF
    Heather Ford
    Nov 3, 2025
    5.0
    Hands down, BEST experience I've had going into a dealership and walking out with a gorgeous car!! From the very beginning it started with a call and spoke to Gavin. He exuded kindness and confidence throughout. The moment I walked in, he approached and handled me with such care, patience, knowledge and respect. He stayed well past closing time from making sure my phone was connected to being familiar with all the amenities on the car. Tristan the manager, was exceptional as well and made things happen, wow!! Those guys (also giving thanks to God) worked everything out for me and I couldnt be more happy with my car. So if you're on the fence or like me, never owned/leased a Hyundai - run, dont walk there. Ask for Gavin and he will take care of you like he did me. I've leased over 15 cars in my life and I've never had a young guy like him exemplify excellence. I'm proud to have a Hyundai and Hyundai should be proud to have him represent them. đź©·
  • MV
    Mike Vellucci
    Oct 30, 2025
    5.0
    Aaron our salesperson was great! My wife and I liked him very much. He wasn’t pushy or trying to get us to buy a more expensive model. He knew we were looking at different brands of suvs and didn’t dissuade us from that. He was easy to talk to and was very knowledgeable about the different features on the Hyundai Tucson’s. I would recommend anyone to go see Aaron at Diehl Hyundai!!
  • JW
    J W
    Oct 28, 2025
    1.0
    YOU GUYS AS A DIEHL CORPORATION BASICALLY STOLE 1400 FROM ME!!! YOU SOLD ME A JOB YOU WEREN’T SURE ABOUT… GREAT RESOLUTION THOUGH!!! WHAT A JOKE 11/15/25 …Still have never received any resolution 1 year later, basically stole $1400 from me….AVOID THIS PLACE. BEWARE!! DO NOT BRING YOUR VEHICLE HERE IF YOU WANT TO BE ROBBED OF YOUR MONEY. IF I COULD GIVE 0 STARS I WOULD. THEY SOLD ME $1400 JOB ASSUMING IT WOULD FIX THE ISSUE I BROUGHT TO THEM. THEY CALLED ME TO PICKUP CAR DROVE IT 5 MINUTES ISSUE NOT FIXED. ONE WEEK LATER THEY CALL TO TELL ME IT NOW NEEDS A NEW TRANSMISSION AND THEY’LL DO IT FOR $5000. I ASKED THEM ABOUT THE MONEY I ALREADY SPENT AND THEY SAY BEST COULD DO IT TAKE $500 OFF THE NEW JOB. I HAVE A FAMILY AND THAT $1400 IS CRUCIAL TO OUR WELLBEING. ITS BEEN OVER A MONTH AND THEY HAVE NEVER FOLLOWED UP WITH ME WITH A RESOLUTION. SO NOW I WILL BE MAKING SURE I LET OTHERS KNOW THERE BUSINESS ETHICS. PROTECT YOURSELF.

Frequently Asked Questions About Diehl Hyundai of Massillon

What types of vehicles does Diehl Hyundai of Massillon offer?

Diehl Hyundai of Massillon offers a wide range of new Hyundai models as well as meticulously inspected pre-owned vehicles.

Where is Diehl Hyundai of Massillon located?

It is located at 3748 Lincoln Way East, Massillon, OH 44646, USA.