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Welcome to Diehl Hyundai of Massillon, the premier destination for automotive excellence in Massillon. As a certified Hyundai dealer, we proudly offer an extensive range of new Hyundai models and meticulously inspected pre-owned vehicles. Our finance center is equipped to provide tailored loan and lease options with ease and transparency. Beyond sales, our skilled Hyundai technicians deliver top-tier maintenance and repairs, complemented by a comprehensive inventory of genuine parts. Experience the Diehl difference in Massillon for unparalleled vehicles and service.
Location
Hours
Reviews
4.7
909 reviews
5 stars
800
4 stars
36
3 stars10
2 stars8
1 star
55
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers frequently praised the sales staff for being friendly, knowledgeable, and not pushy, making the car buying process enjoyable.
Customer Service
While many reviews highlighted excellent customer service, there were significant complaints regarding the service department's responsiveness and follow-up.
Service Issues
Several customers reported dissatisfaction with service repairs, including unresolved issues and poor communication regarding vehicle maintenance.
Overall Satisfaction
Many customers expressed high satisfaction with their vehicle purchases and the overall dealership experience, recommending Diehl Hyundai to others.
Financial Concerns
There were notable complaints about financial dealings, including issues with warranty refunds and perceived unethical practices.
- GDGarrett Daum3 days ago5.0Gavin was super helpful and easy to work with, we were able to select the vehicle we wanted without any hassle or pressure to upgrade
- CHCarol Hinkel-BorbonusNov 6, 20255.0We had a very good experience with Matt and others at Diehl!! We will recommend Diehl to family and friends
- HFHeather FordNov 3, 20255.0Hands down, BEST experience I've had going into a dealership and walking out with a gorgeous car!! From the very beginning it started with a call and spoke to Gavin. He exuded kindness and confidence throughout. The moment I walked in, he approached and handled me with such care, patience, knowledge and respect. He stayed well past closing time from making sure my phone was connected to being familiar with all the amenities on the car. Tristan the manager, was exceptional as well and made things happen, wow!! Those guys (also giving thanks to God) worked everything out for me and I couldnt be more happy with my car. So if you're on the fence or like me, never owned/leased a Hyundai - run, dont walk there. Ask for Gavin and he will take care of you like he did me. I've leased over 15 cars in my life and I've never had a young guy like him exemplify excellence. I'm proud to have a Hyundai and Hyundai should be proud to have him represent them. đź©·
- MVMike VellucciOct 30, 20255.0Aaron our salesperson was great! My wife and I liked him very much. He wasn’t pushy or trying to get us to buy a more expensive model. He knew we were looking at different brands of suvs and didn’t dissuade us from that. He was easy to talk to and was very knowledgeable about the different features on the Hyundai Tucson’s. I would recommend anyone to go see Aaron at Diehl Hyundai!!
- JWJ WOct 28, 20251.0YOU GUYS AS A DIEHL CORPORATION BASICALLY STOLE 1400 FROM ME!!! YOU SOLD ME A JOB YOU WEREN’T SURE ABOUT… GREAT RESOLUTION THOUGH!!! WHAT A JOKE 11/15/25 …Still have never received any resolution 1 year later, basically stole $1400 from me….AVOID THIS PLACE. BEWARE!! DO NOT BRING YOUR VEHICLE HERE IF YOU WANT TO BE ROBBED OF YOUR MONEY. IF I COULD GIVE 0 STARS I WOULD. THEY SOLD ME $1400 JOB ASSUMING IT WOULD FIX THE ISSUE I BROUGHT TO THEM. THEY CALLED ME TO PICKUP CAR DROVE IT 5 MINUTES ISSUE NOT FIXED. ONE WEEK LATER THEY CALL TO TELL ME IT NOW NEEDS A NEW TRANSMISSION AND THEY’LL DO IT FOR $5000. I ASKED THEM ABOUT THE MONEY I ALREADY SPENT AND THEY SAY BEST COULD DO IT TAKE $500 OFF THE NEW JOB. I HAVE A FAMILY AND THAT $1400 IS CRUCIAL TO OUR WELLBEING. ITS BEEN OVER A MONTH AND THEY HAVE NEVER FOLLOWED UP WITH ME WITH A RESOLUTION. SO NOW I WILL BE MAKING SURE I LET OTHERS KNOW THERE BUSINESS ETHICS. PROTECT YOURSELF.
Frequently Asked Questions About Diehl Hyundai of Massillon
What types of vehicles does Diehl Hyundai of Massillon offer?
Diehl Hyundai of Massillon offers a wide range of new Hyundai models as well as meticulously inspected pre-owned vehicles.
Where is Diehl Hyundai of Massillon located?
It is located at 3748 Lincoln Way East, Massillon, OH 44646, USA.
What are the operating hours of Diehl Hyundai of Massillon?
The dealership is open Monday through Thursday from 9:00 AM to 7:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
What financing options are available at Diehl Hyundai of Massillon?
The finance center provides tailored loan and lease options with ease and transparency to suit your needs.
Does Diehl Hyundai of Massillon provide vehicle maintenance and repairs?
Yes, skilled Hyundai technicians offer top-tier maintenance and repairs, along with a comprehensive inventory of genuine parts.
What payment methods are accepted at Diehl Hyundai of Massillon?
They accept payment via Discover, Mastercard, and Visa credit cards.
Are there any nearby automotive service centers I can visit along with Diehl Hyundai of Massillon?
Nearby you can find Diehl Hyundai Service Center for automotive maintenance, Diehl Detail Center for auto detailing, and Special Fx car wash for vehicle cleaning services.
What other car dealerships are near Diehl Hyundai of Massillon?
Nearby dealerships include Diehl Mitsubishi, Waikem Kia, and Brian Harris Waikem Kia, offering a variety of vehicle options.
Can I visit any nearby attractions or community centers when visiting Diehl Hyundai of Massillon?
Yes, Perry Township Lions Club and Trinity United Methodist Church are close by and may be of interest if you're exploring the area before or after your visit.
How can the nearby car wash and detailing services complement my visit to Diehl Hyundai of Massillon?
After purchasing or servicing your vehicle, you can conveniently utilize nearby services like Special Fx and special fx car wash for professional detailing and cleaning to keep your car looking its best.