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Welcome to Diehl Honda of Massillon, the premier Honda dealership in Massillon. Explore our extensive range of new Honda models and meticulously inspected pre-owned vehicles. Benefit from our expert finance center for tailored loan and lease options. Trust our certified Honda technicians for top-notch maintenance and genuine parts. Experience our dedication to excellence at every visit.
Location
Hours
Reviews
4.7
1,218 reviews
5 stars
1,085
4 stars
37
3 stars
21
2 stars11
1 star
64
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales staff for being friendly, knowledgeable, and low-pressure, making the car buying process enjoyable.
Customer Service
Many reviews highlighted exceptional customer service, with specific mentions of staff members who went above and beyond to assist customers.
Service Issues
Several customers reported negative experiences with the service department, citing poor communication and unresolved issues after service visits.
Overall Satisfaction
While many customers expressed high satisfaction with their purchases, a few voiced serious concerns about transparency and service quality, indicating a mixed overall experience.
Efficiency
Numerous reviews noted the quick and efficient process of buying a car, with many customers being able to complete their purchases in a short amount of time.
- JDJordan Delillo2 days ago5.0Had a recall taken care of today and Curt and the service team were great! Super friendly and extremely efficient! Absolutely recommend having your vehicle serviced here!
- CDC D3 days ago5.0I went from leasing my car to buying my car this past Saturday the 15th of November and I worked with Bree and she was awesome! It definitely was not an easy process getting here but I'm still driving the car that I got back in 2023 and they worked with my credit and kept me in the car that I'm in
- AKAndy KutscherNov 15, 20255.0I can’t remember the young man’s name that helped me in Honda service, but he should get a promotion. He went above and beyond to accommodate my every request and was extremely helpful and professional. I am very happy. THANK YOU!!
- ASAlyson ShanowerNov 3, 20255.0After a Terrible experience at another dealership closer to my home I started off at Deihl with Pat who rode with me on my first test drive. He was so nice and made me laugh the whole time. It was much needed after my other experience! I still wasn’t sure between the CRV or HRV so I came back and did another test drive with Tom. They were both great making sure I got exactly what I wanted! Thanks to the dealership for going to PA to get the exact car I asked for! This was me and my husband’s very first new car purchase! I love it!
- JWJ WOct 28, 20251.0YOU GUYS AS A DIEHL CORPORATION BASICALLY STOLE 1400 FROM ME!!! YOU SOLD ME A JOB YOU WEREN’T SURE ABOUT… GREAT RESOLUTION THOUGH!!! WHAT A JOKE 11/15/25…. DONT LET THESE 5 STAR REVIEWS FOOL YOU…Still have never received any resolution 1 year later, basically stole $1400 from me….AVOID THIS PLACE. BEWARE!! DO NOT BRING YOUR VEHICLE HERE IF YOU WANT TO BE ROBBED OF YOUR MONEY. IF I COULD GIVE 0 STARS I WOULD. THEY SOLD ME $1400 JOB ASSUMING IT WOULD FIX THE ISSUE I BROUGHT TO THEM. THEY CALLED ME TO PICKUP CAR DROVE IT 5 MINUTES ISSUE NOT FIXED. ONE WEEK LATER THEY CALL TO TELL ME IT NOW NEEDS A NEW TRANSMISSION AND THEY’LL DO IT FOR $5000. I ASKED THEM ABOUT THE MONEY I ALREADY SPENT AND THEY SAY BEST COULD DO IT TAKE $500 OFF THE NEW JOB. I HAVE A FAMILY AND THAT $1400 IS CRUCIAL TO OUR WELLBEING. ITS BEEN OVER A MONTH AND THEY HAVE NEVER FOLLOWED UP WITH ME WITH A RESOLUTION. SO NOW I WILL BE MAKING SURE I LET OTHERS KNOW THERE BUSINESS ETHICS. PROTECT YOURSELF.
Frequently Asked Questions About Diehl Honda of Massillon
What types of vehicles are available at Diehl Honda of Massillon?
Diehl Honda of Massillon offers a wide range of new Honda models as well as meticulously inspected pre-owned vehicles.
What are the operating hours of Diehl Honda of Massillon?
Diehl Honda of Massillon is open Monday through Thursday from 9:00 AM to 7:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.
What payment options does Diehl Honda of Massillon accept?
They accept Discover, Mastercard, and Visa payment options.
Where is Diehl Honda of Massillon located?
It is located at 3910 Lincoln Way East, Massillon, OH 44646, USA.
Does Diehl Honda of Massillon offer vehicle maintenance and repair services?
Yes, they have certified Honda technicians who provide maintenance, electrical services, and repairs using genuine Honda parts.
Can I lease or finance a car at Diehl Honda of Massillon?
Yes, their expert finance center offers tailored loan and lease options for customers.
How can the nearby Waikem Honda and Diehl Honda Service Department help me when visiting Diehl Honda of Massillon?
Waikem Honda offers additional used car options nearby, while the Diehl Honda Service Department provides specialized servicing and maintenance close by for your convenience.
Are there any convenient car wash options near Diehl Honda of Massillon?
Yes, Froggy's Car Wash, Dad's Car Care Center, and Special Fx Car Wash are nearby locations where you can get your vehicle cleaned before or after your visit.
What nearby facilities could I visit while waiting at Diehl Honda of Massillon?
You can visit the Perry Branch Library for a quiet environment or grab a meal at Big Ass Salads and Connections Bar And Grille, both located near the dealership.
What is the best way to learn more about Diehl Honda of Massillon's services and updates?
You can visit their website at https://www.diehlhondaofmassillon.com/ and follow their YouTube channel at https://www.youtube.com/@DiehlAutoMassillon for videos and updates.