Diehl Kia of Massillon

Reviews

• CB

  Cara Beisert

  Apr 16, 2026
  5.0
  Pretty painless as far as car buying goes: we did all of our negotiating and credit stuff via phone, text, or email. I believe they gave a fair price for our trade, and were willing to haggle on the price of the vehicle. My daughter did have a slight issue the morning after picking up the car that resulted in a flat tire. And while it was not necessarily their fault, they've agreed to make it right. All three gentlemen that we encountered, Trey, our salesperson, the general manager, and the finance manager were pleasant and helpful.
• WL

  Wendell Laigle

  Apr 16, 2026
  5.0
  It's was the best experience I've ever had buying a vehicle Hunter and Aaron were great made the purchase very easy they are very professional,friendly and respectful I'll be telling any family or friends looking to buy a vehicle to come see you guys thanks for a great purchasing experience and going over everything with me.
• AA

  Auborey

  Apr 15, 2026
  5.0
  I had a great experience and I’m loving my Sorento. Keo B. was absolutely amazing through the entire process!! I definitely appreciate his patience, knowledge and honesty.
• DS

  Drew Steele

  Mar 29, 2026
  5.0
  First I have bought or helped buy about 10 vehicles in the last few years in state and out of state. I buy a new car prob every 2 years or less. I'm not a pro but understand how the sales part works. I'm the easiet customer, I do not need to be shown vehicles or options I know exactly what I want but won't be taken advantage of. I have done deals where I walk in sign and drive about 30 minutes max. No one wants to sit in a dealer all day. Time is money for both parties. With that said: Delt with Mason in sales for a used vehicle for my brother in law. We spoke about price and I received a buyers order. He was quick and very responsive. Price was exactly what we spoke about-- no surprises or add ons. Things went a little sideways in finance with items being added: Zurich ($1000) and GAP ($1200). Make sure you read the docs and focus on the amount financed to get a clear picture of what you are financing. My brother in law left with extras that he didn't need and one that was "included in the price" but was added as an extra. A 3 star review was left. However: Dan Klaes the GM reached out after the sale and seeing the review and made everything right!!! That shows a lot about this dealer and that they actually care about you after a sale. Thank you!!! Will hopefully do business again in the near future! My brother in law is happy and they are enjoying thier vehicle! Thank you to the GM, Mason and anyone else who helped resolve the issue.
• TB

  Tomas Barrett

  Mar 28, 2026
  5.0
  I had an excellent experience buying my car from Diehl Kia. Before visiting, I called several local dealerships and gave each one the same straightforward request for their best price. Some tried to get me into the store first or added things I had already said I did not want. Diehl Kia was different. Keoo gave me a strong offer up front with no games, no fluff, and no pressure. Once I had the quote in writing, I set up a time to come in. I had my kids with me, so I asked if as much as possible could be handled ahead of time, and Keoo absolutely delivered. Even on a busy Saturday, the whole process from arrival to departure was just over an hour, which was impressive. The finance experience was just as good. My options were clearly explained, but there was no pressure at all. Overall, this was by far the best car buying experience I found anywhere locally. I bought the same vehicle from another dealer within the past two years, and this experience was significantly better. If you are shopping for a Kia in the area, I would highly recommend starting with Diehl Kia.

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