Many customers praised the friendly and helpful staff, highlighting their willingness to assist and provide good service.
Service Delays
Several reviews mentioned long wait times for service, particularly for oil changes and appointments, leading to customer frustration.
Pricing Concerns
Customers expressed dissatisfaction with perceived high prices and unexpected charges, suggesting a lack of transparency in pricing.
Management Issues
Feedback indicated concerns about changes in management affecting service quality, with some customers noting a decline in their experiences.
Quality of Work
While many reviews praised the quality of repairs and service, some customers reported unresolved issues after service, indicating inconsistency.
JL
Jeffrey Lackey
Dec 6, 2025
5.0
@HeartHillVenue Rudolf and Santa are at DeLong Farmstand!!!
LL
lithodipyra
Nov 28, 2025
1.0
I am actually sorry to post this as I have been a loyal customer for a few years, and previously recommended them. Twice I have made appointments on line. Twice I was called just hours prior to the appointment and cancelled. After the first time, I immediately went online and booked for when I was told the next available appointment was. They still cancelled it a WEEK later. This is unacceptable customer service. I will not make another appointment only to be cancelled at the last minute as this delays me getting the issue fixed. Very disappointed.
ETA: Attempted to follow up. Email was unanswered. Message through website unanswered.
Again, I understand having to cancel. But when it takes a week to inform me, there are issues that need addressed.
JF
Joshua Ficken
Nov 12, 2025
2.0
Save yourself the hassle go to firestone. It was great for over a year now there seems to be a new manager. Not so much anymore. The place gets 2 stars because the last manager was awesome but surely just like everywhere else they ran off the good one.
HH
H
Nov 11, 2025
5.0
Always friendly, honest, and professional.
KB
Kristina Boenisch
Nov 3, 2025
5.0
They are super friendly. Have been there twice now for a tire replacement and oil change. The second time for a patch up. I didn't get names but the young lady behind the counter was so nice and helpful they even topped of my other tire that was little low. Definitely the place I will return to.