Monro Auto Service and Tire Centers

Reviews

• CL

  Crystal Light

  Nov 12, 2025
  1.0
  I went to Monroe for an alternator change a few months ago. I was told 1hr left when I arrived to pick my car up. It was about 6hrs later that the mechanic was finally ‘done’. I listened to him scream, curse, throw and slam things the entire time. He handed me the keys and just left. I broke down on the way home. He never tightened my battery terminals, broke the clip holding the new alternator and had all my wires crossed and tangled. I had to pay another shop to repair this. Cost $200 (Monroe has still NEVER PAYED ME BACK FOR THIS, despite them telling me it was ‘on the way’) after the clip was fixed I broke down the next day. The alternator they used was no good. I had to pay another shop to fix this again. After missing work for nearly a week needing 2 more tows and having to pay another shop this alternator job cost me a lot of money. It took months for them to reimburse the alternator change and they have never payed for what their mechanic broke on my car. I’ve made numerous calls to many people within the company and it gets you nowhere. I’m not sure if the shop or corporate are more incompetent. Your better off finding another shop or you take a risk of their mechanics not being knowledgeable knowing what they are actually doing and are fine handing you your keys to drive an unsafe vehicle. Don’t even trust this place with an oil change.
• PS

  PapaJoe Smith

  Nov 3, 2025
  1.0
  Very poor service and does not care about potential customers. Would not trust them.
• KH

  Kaci Hill

  Nov 3, 2025
  1.0
  Joe was extremely rude and unprofessional. He was not only rude to us, but to another customer that came in and a customer that called to inquire about a service. I don’t usually write reviews, but this one needed to be written. We came in and he was upset that the car was an enterprise rental. When he went out to get it he couldn’t find it so my boyfriend opened the door to let him know which car it was and he was rude with him about it. A customer called and asked about a service and he told them he had other things to do so he didn’t have time for them and hung up on them. The tech that actually did the oil change was great and fast! I unfortunately did not get his name.
• HH

  Haze

  Oct 17, 2025
  5.0
  My car broke down in the middle of an intersection. Monroe helped me get my car back up and running by the next day. THANK YOU Monro.
• FL

  Fa La

  Sep 26, 2025
  1.0
  Some guy came out and yelled at us for parking in their parking lot and when we said okay to moving the car elsewhere, he responded with an angry remark about it being common sense and walked off. Was fine that we had to move the car but him getting huffy and coping an attitude was ridiculous. I was even like oh this place is right by my school so i can get work done on my car easier! Nope yeah not ever doing that.

Frequently Asked Questions About Monro Auto Service and Tire Centers