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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(489 reviews)

Business Details

1610 N West St, Lima, OH
45801, United States
(419) 225-7400
https://www.enterprise.com/en/car-rental/locations/us/oh/lima-39d5.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lima, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lima location today.

Location

Enterprise Rent-A-Car
1610 N West St, Lima, OH
45801, United States

Hours

Reviews

4.1
489 reviews
5 stars
320
4 stars
62
3 stars
30
2 stars
11
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and professional, contributing to a positive rental experience.

Rental Process

Many customers found the rental process to be smooth and efficient, although some experienced delays and issues with vehicle availability.

Vehicle Quality

While most vehicles were reported as clean and in good condition, there were occasional complaints about specific vehicle issues and cleanliness.

Communication Issues

Several reviews highlighted problems with communication regarding reservations and vehicle availability, leading to customer frustration.
  • TP
    Todd and Elaine Pack
    Feb 24, 2026
    5.0
    The customer service at Lima Enterprise is very helpful!
  • AG
    Allie Gilbert
    Feb 20, 2026
    5.0
    Was very professional, nice and very helpful. Made every step quick and easy. Would definitely recommend them
  • SC
    Shelly Compton
    Feb 14, 2026
    5.0
    Great experience. The staff is very friendly and professional. We came in when they were very busy and things were hectic but they didn’t miss a beat and took care of their customers with great care. Cooper was very nice and we will utilize them again if needed.
  • SM
    Sarah Melton
    Feb 11, 2026
    1.0
    Lima OH was a horrible place to rent from, the vehicle selection was terrible for winter time. The contract they went over with me explained there was to be no smoking in the car, which I do not, and the car smelled Horribly of smoke. Probably will not be renting from them in the future. Returning the vehicle in Harrisburg PA was ridiculous, I called from a dealership to ask if they could pick the vehicle up a half of a mile down the road because i just bought a vehicle and refused. Go to drop it off and the building where the return vehicles go was closed down which was confusing. Again, will probably not rent from this company again. 1 star rating on google!
  • GE
    Gary Ellerbrock
    Feb 8, 2026
    3.0
    With closing at 12:00pm on Saturday we lost use of the vehicle for half of the 5th day which insurance company allowed us. It's when we needed it the most.

Brand Certified Facts from Enterprise Rent-A-Car

Enterprise Rent-A-Car partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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