Tommy's Express® Car Wash

4.3
457 reviews
Tommy's Express Car Wash

About

Car WashAuto Detailing ServiceTommy's Express Car Wash

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Tommy's Express® Car Wash
6424 Pullman Drive, Lewis Center, OH
43035, United States

Hours

Reviews

4.3
457 reviews
5 stars
318
4 stars
70
3 stars
16
2 stars
9
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees received praise for being friendly and helpful, while others were reported as rude and unprofessional.

Wash Quality

Many customers expressed dissatisfaction with the quality of the car wash, citing issues like dirt left on the car, swirl marks, and inconsistent results.

Membership Issues

Several reviews highlighted problems with the membership system, including billing issues and difficulties in accessing services as a member.

Operational Efficiency

Customers noted long wait times and issues with automated equipment, leading to frustration with the overall efficiency of the service.

Cleanliness and Facilities

The facility was generally described as clean, with operational vacuums, but some customers reported broken equipment and a lack of cash payment options.
  • TT
    Todd
    Oct 22, 2025
    1.0
    Their follow up to incidentals is horrible. Watched my antenna come off and immediately informed the team. I was told they couldn’t go down and get it until they cleaned the drains, but was promised they would call. That call never happened. Went back and submitted another report and was told I would be contacted in a few days. Still nothing and it has been 2 months of trying to follow up. I had to buy a replacement antenna and have still not heard from management. It’s an antenna, how can it not be found when I watched it happen?? Absolutely disappointed in their management and customer service. Be very careful that nothing happens to your vehicle, even if it something as simple as them retrieving an antenna that came off in the bay. You won’t be happy with their customer care.
  • RD
    ryan dop
    Oct 3, 2025
    1.0
    They say they will put a piece of plastic on your windshield wiper. Just let them know, but there is hardly anyone out, guiding you into the machine.
  • LA
    Lindsey Ash
    Sep 21, 2025
    5.0
    The employees here were so nice, especially Rebecca. Great first time experience!
  • VW
    Vicki Wettrich
    Sep 7, 2025
    1.0
    Had no issues when it was Blue Sky, I have a monthly membership that transferred to Tommy’s. Now I’ve got swirl marks in my clear coat from Tommy’s ‘upgraded,’ wash system.
  • SG
    Shruthi Ghanathe
    Sep 7, 2025
    5.0
    Nickolas B helped us and was so friendly.

Frequently Asked Questions About Tommy's Express® Car Wash

What are the operating hours of Tommy's Express® Car Wash in Lewis Center?

Tommy's Express® Car Wash is open Monday through Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 6:00 PM.

Where is Tommy's Express® Car Wash located in Lewis Center?

It is located at 6424 Pullman Drive, Lewis Center, OH 43035, USA.