Business Details
About
Car Wash
Home grown and operated, Moo Moo Express Car Wash is Central Ohio’s award-winning, premier express car wash with 34+ locations and growing.
The Moo’s fast, high-quality, and environmentally friendly car washes are 100% satisfaction guaranteed, and available in 4 options: Low Fat ($7), Whole ($12), Crème de la Crème ($18), and our BEST Ceramic 4 Ultra ($22).
The Wash Smart Monthly Unlimited Wash Club, starting at just $20 a month per vehicle, offers unlimited car washes at any Moo or 100+ Express Wash Concepts locations across six states. Brands include Moo Moo Express, Flying Ace Express, Clean Express Auto Wash, Green Clean Express Auto Wash and Bee Clean Express Car Wash.
Location
Moo Moo Express Car Wash - Lancaster
1111 River Valley Blvd., Lancaster, OH
43130, United States
Hours
Reviews
4.4
925 reviews
5 stars
603
4 stars
182
3 stars
69
2 stars
32
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting excellent customer service experiences.
Wash Quality
Feedback on wash quality was mixed; while some customers were satisfied, others reported issues with soap residue and inadequate cleaning.
Convenience
Customers appreciated the quick service and convenience of the car wash, although some noted long wait times during busy periods.
Membership Issues
Several reviews mentioned problems with membership cancellations and billing practices, leading to frustration among customers.
Facility Maintenance
The cleanliness of the facility and availability of free vacuums were frequently commended, contributing to a positive overall experience.
- RBRande BolinJan 14, 20221.0The carwash is 5 star. They have a kiosk to purchase a wash. It burns me to no end when they have an employee at the kiosk to upsell to unlimited wash. The next time one of them trys to pull my credit card from my hand we're going to have a problem
- RHRichard HammNov 14, 20215.0I have an unlimited plan and I really like it. I love the free vacuum and being able to leave my trash there. Great customer service as well.
Frequently Asked Questions About Moo Moo Express Car Wash - Lancaster
How can I manage my Unlimited Wash Club membership?
You can manage your Membership anytime by going to www.moomoocarwash.com/unlimited
Does my Unlimited Wash Club Membership work at multiple locations?
Yes! You can use it at all of our locations, truly unlimited!
I bought a new vehicle. How do I transfer my Unlimited Wash Club tag?
If you still have your old tag number you can take that to any location's retail office and let them know you need your membership transferred to your current vehicle. They will be happy to assist!
Can I use my Unlimited Wash Club Membership with multiple vehicles?
Your Unlimited Wash Club Membership is per vehicle and your tag cannot be shared.
What can I expect?
We strive to provide the industry’s best, high-quality and eco-friendly express wash experience available! After selecting your wash at our convenient payment kiosk, one of our experienced Moo Crew Members will help guide you into our wash tunnel. We’ll ask you to put your car in neutral, and then simply sit back and enjoy your wash. At the end of the wash tunnel, during the drying cycle, an electronic sign will notify you when it is safe to put your car into Drive to exit the wash.
Are you a touchless car wash?
Our washes use the most state-of-the-art gentle wash material called EnviroSoft. It is a brushless (but not touchless) cleaning technology that cannot scratch or damage your car. Please feel free to ask our onsite staff any questions before you wash— we are happy to further explain our wash process!
What types of vehicles do you wash?
Our vehicle clearance is 7’2”. Our conveyor tracks support a tire width of up to 13.5 inches, and we cannot accept trucks with dual wheels or vehicles over 85 inches wide.
Do you take credit cards?
Yes, for our single washes we accept cash, Moo Moo gift cards, and all major credit and debit cards as form of payment for our single washes. For our Unlimited Wash Club, we require a major credit or debit card.
Do you recycle your water?
We are proud to offer an environmentally friendly wash that saves 100+ gallons of water per wash vs. driveway washing. As a participating member of the WaterSavers® program, our wash process uses an on-demand timing system that profiles and measures your vehicle delivering water precisely to your vehicles surface. Our wash water is then captured and routed into our extensive reclamation system. This system treats the water removing all solids and contaminates and redelivers to the vehicle. This system allows us to safely and effectively wash your vehicle with less than 20 gallons of fresh water.
Are your vacuums truly free?
YES!
Do you offer interior or exterior detailing?
As an express wash, we do not offer interior or exterior detailing services. We invite you to visit our free vacuum lot to clean your vehicle’s interior, and offer a wide range of car cleaning supplies (dash wipes, bug & tar remover cloths, microfiber drying towels, wheel cleaning sprays and air fresheners, to name a few) all competitively priced.
What if I am not satisfied with my wash?
We want you to be completely satisfied with your wash experience and offer a 100% satisfaction guarantee. Please see a staff member following your wash if you are unsatisfied and we will offer a rewash immediately. If you are still unsatisfied with your rewash, we will offer a refund.
Is Moo Moo Express Car Wash a franchise?
We are proud to be a locally owned and operated business, and do not currently offer franchise opportunities.
How can I manage my Unlimited Wash Club membership at Moo Moo Express Car Wash - Lancaster?
You can manage your Membership anytime by visiting www.moomoocarwash.com/unlimited.
Does the Unlimited Wash Club Membership work at multiple locations?
Yes, your Unlimited Wash Club Membership can be used at all Moo Moo locations, offering truly unlimited washes.
How do I transfer my Unlimited Wash Club tag to a new vehicle?
Bring your old tag number to any location's retail office to have your membership transferred to your current vehicle; staff will assist you.
Are Moo Moo Express Car Wash - Lancaster's washes touchless and safe for my car?
We use EnviroSoft, a brushless but not touchless technology that is gentle and cannot scratch or damage your car. Staff are happy to explain the wash process.
What types of vehicles can Moo Moo Express Car Wash - Lancaster accommodate?
We accommodate vehicles up to 7’2" in height, up to 85 inches wide, and tire width up to 13.5 inches; trucks with dual wheels are not accepted.
What payment options are accepted at Moo Moo Express Car Wash - Lancaster?
We accept cash, Moo Moo gift cards, and major credit/debit cards including American Express, Discover, MasterCard, and Visa for single washes. Unlimited Wash Club requires a major credit or debit card.
What are the operating hours of Moo Moo Express Car Wash - Lancaster?
Open Monday through Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; some days may be closed or have shorter hours.
Are there any nearby places to visit before or after your car wash at the Lancaster location?
Yes, you can visit nearby places such as Starbucks for coffee, Marco's Pizza for a meal, or Whit's Frozen Custard for a treat after your car wash.
Can I get car maintenance or supplies nearby when visiting Moo Moo Express Car Wash - Lancaster?
Nearby you have Valvoline Instant Oil Change for car maintenance and PetSmart for pet grooming and supplies.
Are there medical or emergency services near Moo Moo Express Car Wash - Lancaster?
Yes, ClearSky Rehabilitation Hospital of Lancaster and First Medical Urgent & Family Care Center are nearby for medical and emergency needs.