Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Lancaster, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lancaster location today.
Location
Hours
Reviews
4.2
268 reviews
5 stars
181
4 stars
33
3 stars
11
2 stars
11
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, others reported rude behavior and unprofessionalism.
Vehicle Availability
Several customers experienced issues with vehicle availability, including receiving different vehicles than reserved or being informed last minute that their reserved vehicle was unavailable.
Cleanliness and Condition
While many customers noted that vehicles were clean and well-maintained, some reported receiving cars with mechanical issues or in poor condition.
Rental Process
The rental process was generally described as quick and easy, though some customers faced long wait times and issues with communication regarding reservations.
Pricing Transparency
Customers expressed frustration over unexpected fees and unclear pricing, particularly regarding deposits and insurance costs.
- CAChelsea AlumbaughNov 13, 20251.0We couldn’t rent a car because we still had a GA drivers license and we just moved to Ohio two months ago. Who changes their license that quickly, especially if it’s not about to expire. And we didn’t have a credit card, only debit. Thanks to Hertz, we were able to rent a car with a Ga license/Debit! Go with HERTZ!! It took 10 mins or less!!!
- RJRoibin JonesOct 22, 20255.0They were professional and very helpful in my rental process !
- EMErin McClainOct 17, 20251.0Terrible customer service - zero stars. I booked a car over a week in advance. When I arrived they told me all they had was large pick-up trucks, or a car might be available for me in the next 4 hours. I booked a car at noon because I had a 5 hour drive ahead of me. Next time you don't have cars available for people who make reservations, you need to call those people and tell them so they don't waste their time driving to your location. I've never encountered such terrible service at an Enterprise location. I will never come here again.
- LBLeslie BrownOct 12, 20255.0Great selection of vehicles, easy and convenient rental process. You can modify your return online which is super convenient. I've rented quite a few times from Enterprise and never had any issues.
- BSBill SharpOct 7, 20255.0Enterprise Rent-A-Car Lancaster employee Craig was fantastic at checking me in and helping me to get my vehicle quickly. The vehicle that I received was very clean. I would not hesitate to rent from Enterprise Rent-A-Car Lancaster in the future for any of my needs.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Lancaster, OH?
You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options at the Lancaster location.
What are the operating hours of Enterprise Rent-A-Car in Lancaster?
The location is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation for a rental car at Enterprise Rent-A-Car in Lancaster?
You can reserve your rental car online through their website or reservation link at enterprise.com/reserve.
What payment options are accepted at this Enterprise Rent-A-Car location?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Enterprise Rent-A-Car offer any special discounts or deals?
Yes, they have great weekend rates and you can check current specials on their website; they also offer discounts for active military members.
Is the Lancaster Enterprise Rent-A-Car location woman-owned and do they offer services in other languages?
Yes, this location is owned by a woman and services are provided in English.
What is the address and contact number for Enterprise Rent-A-Car in Lancaster?
The address is 330 Lincoln Ave., Lancaster, OH 43130, US. You can contact them at +1 740-653-0124.
Are there other car rental agencies near Enterprise Rent-A-Car in Lancaster?
Yes, Alamo is a nearby car rental agency where you can compare options or rent a vehicle.
What nearby attractions can I visit before or after renting a car at Enterprise?
You might enjoy visiting The Smoke Stack Hobby Shop for hobbies and crafts, or Foundry Brewing Co. for a local brewery experience nearby.
Are there convenient services near Enterprise Rent-A-Car in Lancaster for additional needs during your visit?
Yes, CVS Pharmacy is nearby for medical or personal supplies, and The Exchange Network ATM or LibertyX Bitcoin ATM offer easy access to cash or currency exchange.