Business Details
About
Car Wash
Are you looking for a fast, professional, and eco-friendly car wash in Kent, OH? Whistle Express Car Wash is your go-to local car wash for the greater Kent area.
Our 3-minute drive thru car washes allow you to stay in your car and have a beautiful car (both exterior and interior) without long wait times. And our eco-friendly practices, like biodegradable detergents and water recycling, clean your car with minimal environmental impact.
Not only do you get our friendly customer service for the best car wash experience, you also get FREE amenities with every wash. Join our Unlimited Wash Club today for deals and specials.
When it comes to cleaning your car, visit Whistle Express Car Wash of Kent, OH and experience the difference!
Location
Hours
Reviews
4.5
605 reviews
5 stars
478
4 stars
42
3 stars
20
2 stars
21
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were reported as rude or unprofessional.
Equipment Issues
Multiple reviews highlight ongoing problems with equipment, including malfunctioning car wash brushes and payment systems, leading to customer frustration.
Wash Quality
Customers expressed dissatisfaction with the quality of the car wash, noting that vehicles often did not come out clean, and some reported damage to their cars.
Staff Performance
While some staff members received high praise for their friendliness and assistance, others were criticized for lack of professionalism and training.
Membership Concerns
Several reviews mention issues with membership billing and app functionality, leading to confusion and dissatisfaction among customers.
- LLLance LukerJan 3, 20261.0They dont even try to spray the snow or ice off your vehicle. So now i have frozen soap and ice. Stay away
- HHHadi HijaziDec 18, 20251.0This was honestly one of the worst customer service experiences I’ve had. This incident happened on Thursday, December 18th at around 3:55 PM. It was my first time ever using this type of car wash with the electric track that pushes your car, and instead of being helpful, two female employees started yelling at me like I was doing something on purpose. I didn’t know how to put the car in neutral on the conveyor because, guess what, IT WAS MY FIRST TIME. One of them was supposed to guide me calmly, explain what to do, or at least give clear instructions. Instead, they were shouting, rude, impatient, and made the whole situation stressful and embarrassing. If you work customer service, especially at a place where people might not know how the system works, your job is to help not yell. There was absolutely no professionalism, no patience, and zero respect. I felt rushed, uncomfortable, and honestly treated like an idiot for no reason. I don’t care how good the wash is bad attitudes ruin everything. Train your employees better or don’t put them out front. I won’t be coming back, and I definitely don’t recommend this place to anyone, especially first-time customers.
- MMMrJwise116Dec 12, 20251.0Get rid of the app! The people here are always very nice and helpful. Great people. The phone app makes the experience awful!
- CHCrystal HarrellNov 11, 20251.0Came through for $10 car wash, on Oct 3rd, attendant overcharged my card, he charged me for a $10 wash and a $32 wash. I mentioned it then, because it said “approved” twice. Noticed overpayment, went straight back to the store to get a refund, young man directed me to customer care in (South Carolina). Customer care says you’ll get refund in the mail by October 14th. No refund on October 14th, then CC says you’ll get it by the 24th. The 24th came and went, customer care oh you’ll get it by the 28th of October. “It will be in your mailbox.” October 28th came and went CC, said oh you’ll get it by November 1st, you’ll get it by November 8th. I go back into the store on November 7th, spoke with Tony. I once again prove the over payment, she said let me reach out to customer care,she took my name and phone number. But for me to stop back in the store NEXT WEEK and we will take care of it. So I’m supposed to come back to the store a third time? Lmao Well it’s next week and I haven’t a word from Tony or customer care. How many times do I come back in the store, or reach out to customer care before they refund me? it blows my mind this company can’t refund a measly $32. What a joke! Screen shots are from over payment and from the car wash attendants screen showing I got the $10 wash. Welcome to the new way of doing business. Zero customer service. They just take your money! Good luck getting a dime back! Looks like I’ll let my bank sort it out.
- CTChristopher ThrasherOct 31, 20255.0Jay - oh my goodness he is a amazing guy he treated me with the most up respect and he is good at what he does I would recommend him to work for me anywhere definitely a 10 star im my book. Ps please give him a raise
Frequently Asked Questions About Whistle Express Car Wash
Do you offer full detailing?
While we don’t offer full detailing as a service, we understand that having your car look its best is a priority for you. To accommodate this, we have installed complimentary areas where guests can vacuum their vehicles and use our towels, wipes, and other free supplies.
Who vacuums the car?
Our customers have the opportunity to utilize our complimentary area that is stocked with car vacuums, towels, wipes, and other free supplies.
How do unlimited car wash plans work?
A small decal will be placed on your windshield when you sign up for one of our Unlimited Wash Club packages. This will allow our system to recognize your car automatically and open the gate for you.
Do your machines scratch vehicles?
We have the safest and best car wash technology in the business. The "closed-foam" wraps used in our car washes are unable to hold onto dirt or sand as they clean, so they are unable to scratch your vehicle.
Do you provide towels?
Yes, we provide microfiber towels on hand for use by our guests. We also offer other complimentary supplies and technology, such as wipes and car vacuums, that customers can use to keep their car looking its best!
Can Wash Club memberships be purchased with cash?
As our Wash Club is a subscription service charged every month, they cannot be paid for in cash.
Does Whistle Express Car Wash offer full car detailing services?
No, full detailing services are not offered. However, complimentary areas with vacuums and cleaning supplies are available for customers to use.
Who is responsible for vacuuming the car at Whistle Express Car Wash?
Customers vacuum their own vehicles using complimentary vacuums and supplies provided at the facility.
How do the unlimited car wash plans at Whistle Express Car Wash work?
When you sign up for an Unlimited Wash Club package, a decal is placed on your windshield allowing automatic gate access when you arrive for a wash.
Is there a family plan discount available for unlimited wash memberships?
Yes, adding additional Unlimited Memberships to your Garage grants a 25% monthly discount for the life of your membership.
Are the car wash machines safe for vehicle surfaces at Whistle Express Car Wash?
Yes, the facility uses "closed-foam" wraps that do not retain dirt or sand and therefore do not scratch your vehicle.
Does Whistle Express Car Wash provide towels and cleaning supplies?
Yes, microfiber towels, wipes, vacuums, and other complimentary supplies are available for customer use.
Can I pay for a Wash Club membership with cash at Whistle Express Car Wash?
No, the Wash Club is a monthly subscription service and cannot be paid for in cash.
What are the operating hours of Whistle Express Car Wash in Kent, OH?
The car wash is open daily from 8:00 AM to 7:00 PM.
What nearby places can I visit before or after getting a car wash at Whistle Express Car Wash?
Nearby options include Dunkin' for coffee and donuts, Arby's and Taco Bell for fast food, and Panera Bread or Starbucks for cafe options.
Where can I get automotive services near Whistle Express Car Wash?
Valvoline Instant Oil Change is nearby for quick oil changes and automotive repair.
Are there entertainment or shopping options close to Whistle Express Car Wash?
Yes, you can visit GameStop and Cascades at Brimfield, a retail and entertainment area with video games, an arcade, and more.