Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Kent, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Kent location today.
Location
Hours
Reviews
4.4
530 reviews
5 stars
395
4 stars
63
3 stars
17
2 stars
14
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
The Kent location generally receives high praise for friendly and helpful staff, although some reviews mention inconsistent service and unprofessional behavior from certain employees.
Rental Process
Many customers appreciate the quick and easy rental and return process, but there are complaints about issues with vehicle availability and unexpected charges.
Vehicle Quality
Customers report satisfaction with the cleanliness and quality of the vehicles, though there are occasional complaints about vehicle issues.
Communication Issues
Several reviews highlight problems with communication, including long hold times and lack of follow-through on billing inquiries.
Overall Experience
While many customers have positive experiences and recommend the Kent location, there are notable frustrations regarding specific incidents and policies.
- AEAmber Ewing2 days ago1.0I'd give 0 star if I could. Customer service locally sucks. When you call the customer service from the "contact us" on the website they also suck. Will not be using enterprise ever again. No solution to my situation, only a half ass "sorry." They need to be up front about their damage waiver - the fact that if you want to cancel it before you are done with the rental they require you to physically go in. I only had this rental d/t my car being at the dealership...only supposed to be 2 days, turned into a week. I called enterprise multiple times to get the waiver removed as I CANNOT AFFORD 140$ for a car that's not mine. I don't have extra time to go to enterprise as I work 8-430 & have to get my kids from daycare before 6...which is when enterprise closes. They charged the whole 6 days though they said they'd at least give me 1 day back. Normally get the 50$ deposit back but they applied it to this waiver. Very shady. Not at all happy.
- NTNader TahaSep 17, 20255.0Great service, very reasonable rates, friendly staff and excellent customer service.
- PJPaula JenkinsSep 10, 20255.0Customer service was great. From the young man who delivered the car to the ease of return. Kent branch.
- LHLinda Hadden-RobinsonAug 31, 20255.0I rented a car from Enterprise. The staff was Great. They had many cars available. I needed a car on the date I called.. The return was equally easy. I would recommend Enterprise in Kent to everyone.
- AJAndrew JewettAug 28, 20255.0Friendly and respectful service. I had scheduled for a rental online. When I showed up to location, everyone was prompt to assist me and helped me get the rental started. McKenna aided me with the pick up of the rental. She asked me the questions for the rental, and everything made sense. After explaining to me the rental policy and the return policy, I was pleased with the service and had no complaints. Anthony was the one who helped me with the drop off. He made the process quick and simple.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent from Enterprise Rent-A-Car in Kent, OH?
Enterprise Rent-A-Car in Kent offers a wide range of vehicles including cars, vans, and luxury rentals to suit your needs.
What are the operating hours for Enterprise Rent-A-Car in Kent?
The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I make a reservation at the Enterprise Rent-A-Car in Kent?
You can reserve a vehicle online at https://www.enterprise.com/en/car-rental-locations/us/oh/kent-3942.html or call their local phone number at +1 330-677-4447.
What payment options are accepted at Enterprise Rent-A-Car in Kent?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
Does Enterprise Rent-A-Car in Kent offer any special discounts?
Yes, they offer discounts for active military members.
Is Enterprise Rent-A-Car in Kent a woman-owned business?
Yes, this Enterprise Rent-A-Car location is owned by women.
Are there any nearby car rental agencies close to Enterprise Rent-A-Car in Kent?
Yes, Alamo and another Enterprise Rent-A-Car location offering truck rentals are nearby, providing additional rental options if needed.
What local dining options are near Enterprise Rent-A-Car in Kent?
Nearby dining includes Luna's Restaurant, Main Street Tavern, and Guido's Original Pizza & Catering, great spots to visit before or after your rental.
Are there any convenient services near Enterprise Rent-A-Car, like gas stations or convenience stores?
Yes, Circle K and Sunoco Gas Station are nearby, which can be convenient for fuel or quick snacks during your rental experience.
Can I get airport pickup service at the Enterprise Rent-A-Car in Kent location?
Yes, Enterprise Rent-A-Car in Kent offers airport pickup service for your convenience.