Valvoline Instant Oil Change

Reviews

• BW

  ben williamson

  1 day ago
  5.0
  Roberts rd, never ever go to Rome Hilliard. Waited in line 45 mins for the guy to finally tell me they didn’t have my oil. All good Roberts rd staff hooked me up, great staff and service !!!!
• SC

  Shannon Cromer

  5 days ago
  5.0
  They are mindful that if you pull in for their services, you are probably on a time crunch. They are very thorough, they explain everything and offer to replace or fix this issues (and give you the prices) but they don’t push! I will go back every time!
• JJ

  Jason

  Apr 20, 2026
  3.0
  Horrible experience. I spent like 20 minutes calling every oil change place in Hilliard, and I decided on this one based on the price that I was quoted on the phone. I had specifically told them the make and model of my car, the fact that it requires 5W-30 full synthetic oil, and the fact that it takes 6 quarts before I received the quote. When they told me what I owed (after they had already started the oil change), I was told that it was going to be $20 more than what I was quoted. I told them what I was quoted, and the guy (who was very rude and short with me) commented that my car takes 6 quarts (as if the extra quart justified the extra 20 bucks). I questioned why they even provide quotes on the phone if they're not going to honor them, and he just stood there and looked at me and then asked if I would be paying with cash or card. They didn't do any other checks, didn't top off any other fluids, and didn't reset my oil change alert. I spent $100 for 6 quarts of oil, 5 minutes of "work," and absolutely terrible customer service. I could have gone to NTB and gotten a free tire rotation for the same price. I will update this review if they do something to make it right, but if not, I won't be back. UPDATE: Valvoline Customer Service reached out to me and made this right, offering me a coupon to be applied towards future service and promising to document my experience and to report it to management for training purposes.
• VH

  Vanita Hart

  Apr 17, 2026
  5.0
  My experience was A+!! The Techs were kind, helpful & professional. They took my coupon & checked my car out completely.. The main Tech saw I was having issues resetting my oil change light on my dash after my oil change & asked a Tech who knew how to reset the light for my car to help. He was quick & the reset was perfect! I was traveling with 140 miles to go & the entire Team cared & was the VERY BEST! Give them a BIG pay raise!
• BH

  Bill Hacker

  Apr 15, 2026
  1.0
  Drove my 2015 Ford Explorer in Friday for a oil change. Paid, never showed me the Dipstick and paid and left, 1/8 mile down the road my car starts filling up with smoke. People are freaking out saying it's on fire 🔥. Valvoline comes out says too drive it back to their shop after coming out to assist me. You don't drive a vehicle on the road in that condition. Valvoline is denying responsibility and I'm now filling a lawsuit against them. Undertrained technicians and too much distractions between coworkers. DO NOT USE UNLESS YOU HAVE NOTHING ELSE TO DO. THIS IS NATIONWIDE.

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