Business Details
About
Car Wash
Home grown and operated, Moo Moo Express Car Wash is Central Ohio’s award-winning, premier express car wash with 34+ locations and growing.
The Moo’s fast, high-quality, and environmentally friendly car washes are 100% satisfaction guaranteed, and available in 4 options: Low Fat ($7), Whole ($12), Crème de la Crème ($18), and our BEST Ceramic 4 Ultra ($22).
The Wash Smart Monthly Unlimited Wash Club, starting at just $20 a month per vehicle, offers unlimited car washes at any Moo or 100+ Express Wash Concepts locations across six states. Brands include Moo Moo Express, Flying Ace Express, Clean Express Auto Wash, Green Clean Express Auto Wash and Bee Clean Express Car Wash.
Location
Moo Moo Express Car Wash - Hilliard
1944 Hilliard-Rome Rd., Hilliard, OH
43026, United States
Hours
Reviews
4.2
932 reviews
5 stars
573
4 stars
160
3 stars
87
2 stars
38
1 star
74
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported mixed experiences with the car wash quality, with some stating their cars were left dirty or damaged, while others praised the friendly and helpful staff.
Efficiency
Many reviews highlighted the quick service and efficient process, although some noted long wait times during busy periods.
Value for Money
While some customers appreciated the affordable prices and membership options, others felt that the service did not justify the cost due to poor cleaning results.
Customer Support
There were complaints about inadequate customer service, particularly regarding handling damage claims and lack of response to inquiries.
Facility Issues
Several reviews mentioned problems with the equipment, such as ineffective vacuums and poor water quality, impacting the overall experience.
- JJJohnOct 22, 20215.0Friendly/attentive staff, good vacuum’s. The unlimited washes is a great deal!
- ARAbdur RehmanMar 5, 20211.0The wash was fine. I had issue with an employee. Yesterday on March 4th I went to wash my car and when my turn came I asked the employee what is the $15.99 one I want unlimited membership and he was looking confused and was not even talking properly and then when I asked again the price for car wash he was looking at me like I am wrong I should have not ask these questions. He was like just murmuring. I thought maybe I should not have ask these questions. Then I did the $8 low fat wash. It feels so weird. I guess u should put communicative employee in your car wash. Thank You!
- SKS KJan 31, 20211.0Brought my vehicle here for a basic wash and the brushes left swirl marks and scratches all over the vehicle. 3 very deep scratches on the hood. Destroyed the finish on my car that has only 6,000 miles on. If you don't want your car looking like this, stay far away from this place. Damage claim filed on 2/5/21. The site manager responded and(as expected)said the brushes didn't do the damage.
Frequently Asked Questions About Moo Moo Express Car Wash - Hilliard
How can I manage my Unlimited Wash Club membership?
You can manage your Membership anytime by going to www.moomoocarwash.com/unlimited
Does my Unlimited Wash Club Membership work at multiple locations?
Yes! You can use it at all of our locations, truly unlimited!
I bought a new vehicle. How do I transfer my Unlimited Wash Club tag?
If you still have your old tag number you can take that to any location's retail office and let them know you need your membership transferred to your current vehicle. They will be happy to assist!
Can I use my Unlimited Wash Club Membership with multiple vehicles?
Your Unlimited Wash Club Membership is per vehicle and your tag cannot be shared.
What can I expect?
We strive to provide the industry’s best, high-quality and eco-friendly express wash experience available! After selecting your wash at our convenient payment kiosk, one of our experienced Moo Crew Members will help guide you into our wash tunnel. We’ll ask you to put your car in neutral, and then simply sit back and enjoy your wash. At the end of the wash tunnel, during the drying cycle, an electronic sign will notify you when it is safe to put your car into Drive to exit the wash.
Are you a touchless car wash?
Our washes use the most state-of-the-art gentle wash material called EnviroSoft. It is a brushless (but not touchless) cleaning technology that cannot scratch or damage your car. Please feel free to ask our onsite staff any questions before you wash— we are happy to further explain our wash process!
What types of vehicles do you wash?
Our vehicle clearance is 7’2”. Our conveyor tracks support a tire width of up to 13.5 inches, and we cannot accept trucks with dual wheels or vehicles over 85 inches wide.
Do you take credit cards?
Yes, for our single washes we accept cash, Moo Moo gift cards, and all major credit and debit cards as form of payment for our single washes. For our Unlimited Wash Club, we require a major credit or debit card.
Do you recycle your water?
We are proud to offer an environmentally friendly wash that saves 100+ gallons of water per wash vs. driveway washing. As a participating member of the WaterSavers® program, our wash process uses an on-demand timing system that profiles and measures your vehicle delivering water precisely to your vehicles surface. Our wash water is then captured and routed into our extensive reclamation system. This system treats the water removing all solids and contaminates and redelivers to the vehicle. This system allows us to safely and effectively wash your vehicle with less than 20 gallons of fresh water.
Are your vacuums truly free?
YES!
Do you offer interior or exterior detailing?
As an express wash, we do not offer interior or exterior detailing services. We invite you to visit our free vacuum lot to clean your vehicle’s interior, and offer a wide range of car cleaning supplies (dash wipes, bug & tar remover cloths, microfiber drying towels, wheel cleaning sprays and air fresheners, to name a few) all competitively priced.
What if I am not satisfied with my wash?
We want you to be completely satisfied with your wash experience and offer a 100% satisfaction guarantee. Please see a staff member following your wash if you are unsatisfied and we will offer a rewash immediately. If you are still unsatisfied with your rewash, we will offer a refund.
Is Moo Moo Express Car Wash a franchise?
We are proud to be a locally owned and operated business, and do not currently offer franchise opportunities.
How can I manage my Unlimited Wash Club membership for Moo Moo Express Car Wash - Hilliard?
You can manage your Membership anytime by visiting www.moomoocarwash.com/unlimited.
Is my Unlimited Wash Club Membership valid at all Moo Moo Express Car Wash locations?
Yes, your Unlimited Wash Club Membership works at all locations, allowing truly unlimited washes.
How do I transfer my Unlimited Wash Club tag to a new vehicle?
Take your old tag number to any location's retail office and they will assist you in transferring your membership to your new vehicle.
Are the car wash vacuums at Moo Moo Express Car Wash - Hilliard free to use?
Yes, the vacuums provided are completely free for customers.
What types of payment methods are accepted for single washes?
We accept cash, Moo Moo gift cards, and all major credit and debit cards including American Express, Discover, Mastercard, and Visa for single washes.
What are the operating hours of Moo Moo Express Car Wash - Hilliard?
The car wash is open Monday through Saturday from 7:00 AM to 8:00 PM, and on Sundays from 8:00 AM to 8:00 PM, with some holiday exceptions.
Is Moo Moo Express Car Wash - Hilliard an environmentally friendly car wash?
Yes, the wash uses an advanced reclamation system that recycles water and saves over 100 gallons per wash compared to driveway washing.
Can customers visit other nearby places while at Moo Moo Express Car Wash - Hilliard?
Yes, after your car wash, you can visit nearby spots like Chick-fil-A for a meal or Discount Tire for tire services, both conveniently close by.
Are there convenient nearby services customers might need after a car wash?
Indeed, places like CPR Cell Phone Repair Hilliard for device repairs or Eyemart Express for eyewear needs are nearby to assist customers after their car wash.
Can Moo Moo Express Car Wash - Hilliard customers combine their visit with banking or shopping?
Yes, customers can access the nearby Huntington Bank and do some shopping at Target Store Columbus-Far-Sw for a convenient trip.