Enterprise Rent-A-Car

Reviews

• JS

  Joe Schenk

  4 days ago
  1.0
  I recently rented a car from this location and, unfortunately, my experience was disappointing. • When I arrived, the parking lot was overcrowded, with cars double-parked and even parked on the grass. • I asked if a lot technician could drop me at my residence less than 1.5 miles away (a round trip of 10 minutes or less) but was told this would take too much time—even though Enterprise advertises a pick-up and delivery service. • When I received my rental, the gas tank was only half full. I was offered the option to wait while a technician filled it, which seemed inconsistent given the earlier refusal to provide a ride. • The car itself was not very clean, with droppings on the exterior. • Upon returning the rental (with more fuel than I received on 10/30), I discovered new damage to my own car. I reported this to Josh, who said he’d escalate to his area manager. Despite following up twice since 11/4, I have not received any response or resolution. The lack of accountability and communication has been frustrating. I’m simply asking Enterprise to make this right.
• RH

  Rick Hayes

  Nov 6, 2025
  5.0
  Fast and friendly service
• EJ

  Erica Johnson

  Oct 29, 2025
  1.0
  My husband and I were 12 hours late returning a rental car which we had for one week. We paid for their insurance which was $300 and they charged us to Dollar deposit. When we came back and return the car they ended up charging us for a whole weekend's rental for being 12 hours late. Now they will not return our calls. Because they know that they were wrong for charging us$360 for being 12 hours late. They are the worst car service I have ever dealt with. Do not rent from them. There are other rental car companies that are much better and cheaper. And to let you know my wife has 10 million people on tiktok. and 8 million on YouTube and Snapchat. So she is going to let all her viewers know what kind of place Enterprise is.
• TT

  Truthslayer

  Oct 20, 2025
  1.0
  I am responding to Marissa, whom responded to my review listed below! I sent her an email, only to be told that it was an "unmonitered" email. I still have not received my full refund, or deposit for that matter!!! DO NOT RENT FROM HERE....HARRISON, OHIO ENTERPRISE THEN TO HAVE FORT WAYNE'S BUSIEST LIMA RD LOCATION ACKNOWLEDGE THE ODOR, PROFUSELY APOLOGIZE TELLING ME I WOULD RECEIVE A FULL REFUND..... ORIGINAL POST BELOW..... This is in regards to the jeep I rented from Harrison, ohio one to Ft. Wayne making me severely sick for 2 days. I was told I would receive a full refund, including rental fee, insurance, and deposit. I have not received anything!!! I need my money back to pay my bills. RA # 113CFF JEEP VEHICLE 7WJJ8J Fort wayne Lima rd location will do a deep clean, and NOT RENT IT OUT until odor is resolved! What did I breath in for 3.5 hrs? What made me so sick? What are the long term affects towards my health? Where is my full refund, as well as my deposit? I have NEVER had issues like this with your Ft. Wayne, lima rd location! I always have my money back within 2 days!!! I look forward to hearing from you, and your ability to resolve this today. Thank you! Yahoo Mail: Search, Organize, Conquer
• US

  Unicorn Sprinkles

  Oct 18, 2025
  1.0
  I picked up a jeep from your Harrison, OH place, doing a 1 way to Ft. Wayne. Immediately upon the door being opened there was an awful smell in the car. Chemical like. I asked about it and was told that it had just been cleaned, that it'll dissipate. By the time I got home to Ft. Wayne, I had a migraine and was throwing up, my sinuses were all stuffy also. I was sick into the next day also. All windows were down entire trip. Ft wayne enterprise smelled it and stated that OH will give me 100% full refund. Well i still haven't even gotten my deposit back from them! Were now on day 5 and nothing! I will make sure the public knows how enterprise treats there customers in the Harrison, Ohio office!!! What did i breathe in for 3.5 hrs that made me so sick???? Where is my full refund??? That fort wayne told me i would receive?? Fort wayne office noticed the odor right away!!!!

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