Enterprise Rent-A-Car

4.0
286 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Hamilton, OH? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Hamilton location today.

Location

Enterprise Rent-A-Car
920 S. Erie Hwy, Hamilton, OH
45011, United States

Hours

Reviews

4.0
286 reviews
5 stars
182
4 stars
33
3 stars
14
2 stars
10
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and providing exceptional service, while some reported negative experiences with unprofessional behavior.

Cleanliness

Several reviews highlighted issues with vehicle cleanliness, including dirty cars and unsanitary conditions at the rental locations.

Reservation Issues

Numerous customers experienced problems with vehicle availability, including last-minute cancellations and not receiving the reserved vehicle.

Vehicle Quality

Feedback varied on vehicle quality, with some customers receiving well-maintained cars while others reported issues with high mileage and poor condition.

Communication

Customers expressed a need for better communication regarding reservations, vehicle availability, and rental policies.
  • BB
    brett barlow
    Oct 28, 2025
    5.0
    Fantastic place, very clean and organized. Staff was expectations helpful, asking and answering all questions. Thanks again, eager to do business with you all again!
  • AP
    Alisa Payne
    Oct 16, 2025
    5.0
    Great service
  • DB
    dakota boeppler
    Oct 16, 2025
    1.0
    If I could give this place zero stars I would. I rented a car for 8 days. I was put in a Jeep wagoneer, that had Roaches in it! The roaches burrowed themselves in the base of toddler 360 rotating car seat & I have no way of gettting them out. I had to throw all my belongings away that were in this car for the week. This branch manager Seth & the regional manager, Chris didn’t want to do anything for me but fumigate the car seat & expect me to put my child back in it. So I am out a $500 car seat, jeep wagon stroller, jogging stroller, Kate spade work tote, diaper bag, & with the potential of these being introduced into my home. All I asked Chris for was to replace my car seat & he will not. Stated the exterminator only found a couple roaches after fumigating the car, that it was not an infestation. I provided Chris with pictures & videos of the roaches & that stood for nothing. This service is foul for the ill product they provided & even worse for their customer service. I have taken legal action over this & plan to make everyone aware of this!
  • CC
    Christopher Clock
    Oct 13, 2025
    5.0
    Exceptional service. They allowed me to keep the rental at the insurance discounted price beyond the maximum date. Helped tremendously with getting to and from work.
  • NH
    Nicolejones Honestly
    Oct 1, 2025
    1.0
    I reserved a 7 seater 2 weeks before i needed. The guy called me back the day before i needed the rental to talk me "he don't think he will have a 7 seater and he will let me know later in the day. Well of course he didn't inform me, so i called customer service, the agent told me i could pick up a 7 seater guaranteed at the fairfield enterprise. Needless to say the day of, i go to fairfield enterprise and they don't have a 7 seater but they did have a van and the trunk door didn't work. I had NO CHOICE but to accept seeing how i was planning on getting on the high way in a couple hours. After returning the vehicle, someone reached out to resolve the issue, which was in May and im still waiting to hear back from them about the Maury. Never again will i go here. I would Def go to Budget or Hertz first

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Hamilton, OH offer?

Enterprise Rent-A-Car offers a wide range of vehicle rentals including cars, vans, and luxury vehicles, along with flexible rental options and airport pick-up service.

Where is Enterprise Rent-A-Car located in Hamilton?

Enterprise Rent-A-Car is located at 920 S. Erie Hwy, Hamilton, OH 45011, United States.