Safelite AutoGlass

Reviews

• MM

  Mike

  Dec 22, 2025
  5.0
  Scheduled everything online very easily. Was given plenty of confirmation and reminder messages. Came in 15mins early and my windshield was completed in under an hour. No complaints. Staff was great.
• RH

  Robert Hanshaw

  Dec 15, 2025
  1.0
  I took my Rav 4 in for a windshield replacement, when doing this repair the TSS needs to be recalibrated for the new windshield, this should have been done during my first appointment. After one week of driving my car, I received an email explaining the report of the calibration was missed and I would need to bring it in again, I was sent a date and time for my second appointment, no one from the location called or email to check if I was available. I had to reschedule the appointment, just to sit for an hour before my car was taken in for the calibration. There were no issues or alerts on my TSS system, but after they worked on my car, I was told they couldn't calibrate it and would need to bring it in for a third time possibly all day. Mind you there were absolutely no issues or alerts on my instrument panel till they worked on it. I told them I felt they were totally incompetent to correctly repair my car, I spent 2 hours on hold with my insurance company and the Safelite customer service agent, the final response was one of their service managers would contact me after talking with the shop. This has yet to happen, my car has the TSS system down and no response from Safelite. Goodluck and hope if you choose this location you don't share in my nightmare. I wanted to add a follow up to this review, my review was commented on by Safelite, but no one from Safelite has contacted me about fixing my car three days later. It appears their reviews get more attention than completing a repair or communicating with the customer. My safety system, cruise control and anti collision systems are completely down during the season these are needed the most, a simple call or email from anyone would have been a standard practice for most companies I would think. Just sharing my personal experience with both this shop and now Safelite customer service department. I will keep updating the progress of my repair. Thanks
• HH

  Hope Hacker

  Dec 5, 2025
  5.0
  Brent was super friendly and efficient working through an afternoon filled with many people in the waiting room. He set expectations on timing and over delivered getting me out faster than expected. I also could tell he was keeping the whole team positive and engaged. Super impressed! Lucky to have good people like him!
• BS

  Bradley Shumate

  Oct 29, 2025
  1.0
  Not one way to actually talk to someone. We want oem glass not aftermarket and it’s not an option on your website and yet you offer no way to talk to a human to get that option and date looked into. Dropped the ball not offering anyway to talk to someone. Moving on
• RH

  Ryan Hood

  Oct 7, 2025
  1.0
  This is my first time dealing with this location and I am extremely disappointed in my experience. I had an appointment to have a chipped windshield repaired where the technician would come to me. I was told the technician would arrive between noon and 5 pm. It is currently 5:45 pm and nobody has showed up, nobody has contacted me, and I couldn't get a hold of anyone to get an explanation. After running in circles from the online live chat and calling the local number given to me (which just told me to go online and hung up on me), I was given the general customer service number and even they couldn't get in touch with anyone to follow up and see why I was ghosted. I dont know what happened, but I do not appreciate taking time off work to then have the technician no show and have nobody reach out to tell me. If this is how they treat their appointments, I'd stay far away. Edit: the technician finally showed up, 2 1/2 hours after the promised time. I was given no apology or explanation for being so late, but he repaired the crack in my windshield. So that's something, I guess

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